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Assistant Manager, Valet Operations Job in Cleveland, Ohio US

Assistant Manager, Valet Operations

Standard Parking Corporation - Cleveland, OH

Posted: 12/2/2025 - Expires: 3/2/2026

Job ID: 292945257

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Job Description

Assistant Manager, Valet Operations




Requisition ID

2025-54706



Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location

US-OH-CLEVELAND



Location Name

90984 - (M) RITZ-CARLTON CLEVELAND



Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2

1515 W 3RD ST



Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City

CLEVELAND



Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province

OH



Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code

44113


JobLocation_Header

CLEVELAND OH United States


Position Type (Portal Searching)

Full-Time


Category (Portal Searching)

Parking Operations Management


Overview




SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."



We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.



Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.


Responsibilities




This role will support the day-to-day management of the valet operation to ensure the operation is fostering an excellent guest experience, good client relations and promoting a professional and courteous image. Additionally, this role will play a key part in creating and implementing a successful staging plan by utilizing all aspects of the location's layout to ensure maximum parking capacity.

Participate in programs to improve client and guest satisfaction.
Ensure guests are receiving timely and exception service by:
Courteously assisting guests by answering any questions they may have;
Assisting guests in and out of their vehicle;
Driving, parking and retrieving guest vehicles in a safe and professional manner; and
Having a thorough knowledge of all areas of the valet operation, major streets, landmarks and freeways in the area.

Create a staffing schedule according to the anticipated daily vehicle volume.
Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.
Prepare and process daily paperwork according to audit compliance standards.
Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
Review damage claims.
Assist with hiring, training, and coaching an excellent valet team.
Substitute for any position, if necessary.
Complete other duties as needed.




Qualifications





To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.



Education/Experience Required: High School Graduate. A minimum of six months of valet experience preferred.



Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.



License Requirement: Must possess a valid state-issued driver's license with current address and acceptable driving record.



Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.



Written Communication: Writes clearly and informatively; Able to read and interpret written information.



Guest Service: Have a strong guest orientation and positive attitude. Able to responds to requests for service and assistance in a courteous and professional manner.



Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.



Judgment: Exhibits sound and accurate judgment.



Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.



SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com We are here to assist you.


Location




US-OH-CLEVELAND


SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
85576119
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 3
Graphic Literacy: 3

Workplace Documentation: N/A