Job Description
Description
*Floating requirement is temporary until permanent placement*
*Role not eligible for sponsorship*
RESPONSIBILITIES
Demonstrate understanding of retail banking initiatives and strategies through consultative relationship management with leadership, with some supervision; lead all aspects of retail sales and service for the banking center and market area.
Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on-the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff
Develop and promote a work environment that actively encourages Park's Promises and Serving More bank philosophy; including ensuring customer issues are resolved professionally and timely; supporting associates to take ownership of customer issues and work with them in providing care; manage difficult situations.
Provide leadership through effective, monthly goals communication and mentoring; share retail goals and objectives and link banking center efforts to support the retail line of business during branch meetings and individual coaching sessions with direct reports.
Develop associates skills and abilities by actively providing direction and support; utilize Retail Training courses and other opportunities through Learning and Development.
Utilize Contact Management and the Bank's Customer Relationship Management (CRM) module to establish and retain key customer relationships through active portfolio management.
Develop relationship through various channels and facilitate referrals to other Lines of Business and subject matter experts. Be an active member in a team of associates serving the customer.
Serves as a communication link between all departments and Leadership to ensure the Banking Center Team is informed and understands directives, bank financial performance, initiatives and other pertinent information.
Responsible for Deposit Account origination (acquisition and retention), including, but not limited to Retail Deposit Accounts, Digital Products and Services, small business deposit accounts.
Originate or refer Consumer Loans.
Expectation to frequently attend market area community events and volunteer time and talents while representing the bank.
Expectation to travel to regional and corporate headquarters (Newark) or out of State (minimal and preplanned) for retail meetings and training opportunities. Additional travel may be necessary between branches in market for various reasons.
Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned
COMPETENCIES
Interpersonal/Customer Service Skills
Written and verbal communication
Ability to understand and follow directions
Adaptable to change
Basic computer skills
Leadership/Management Skills
Ability to influence others
Ability to build collaborative relationships
Ability to develop or mentor others
Able to Multi-Task or Juggle Priorities
Problem/Situation Analysis
Strategic planning and decision making
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
High School Diploma or Equivalent Required
2-3 years of Supervisory Experience preferred
1-2 years of Retail Banking Experience preferred
SCHEDULE
The expectation is to travel between the Columbus Region Offices for coverage as needed. Operating hours may vary by location. The branches expected to cover are: Morse Rd, Gender Rd, Worthington and Columbus. The temporary home office for this position will be Morse Rd. Working hours expected to be flexible in are Monday through Friday 9:00am - 5:00pm and Saturday 9:00am - 12:00pm. Expected number of Saturday shifts per month is 2. Some community and other events may require evening working hours on occasion. This position is salary exempt and full-time. The expected hours for full-time salary exempt positions is 44-48 per week. A minimum of 40 hours is required. Please note that the floating expectation of this position is temporary until a permanent BCM position comes open at a set office.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.
