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Business Process Specialist I or II Job in Cleveland, Ohio US

Business Process Specialist I or II

Northeast Ohio Regional Sewer District - Cleveland, OH

Posted: 12/5/2025 - Expires: 3/5/2026

Job ID: 292960661

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Job Description

Description
Business Process Specialist I

JOB SUMMARY

Leads projects for the development and implementation of business process initiatives that result in increased efficiency and effectiveness of Sewer District operations. Projects include low to mid-levels of complexity and may include establishing new or enhancing current programs, processes or procedures. Coordinates with Technical Services Group (TSG) team members and Engineering and Construction (E&C), Watershed Programs, and Operation and Maintenance (O&M) departments. Participates as a team member or a primary contributor to the planning of business process developments and improvements for project administration and operational systems. Adheres to project commitments including communication with other project leads and stakeholders. Performs other duties of a similar nature as may be required.

ESSENTIAL FUNCTIONS

- Collaborates with business process team members to evaluate and assess the effectiveness of project administration, operational systems and associated tools. Identifies areas of conflict within projects or operational areas and provides solutions.

- Uses a variety of data collection methods and sources including but not limited to interviews, document analysis, surveys, task, workflow analysis and site visits to assess, evaluate and analyze current business process and procedures. Formulates a detailed plan that meets the end user's desired outcome.

- Analyzes collected data and makes recommendations that help define the scope of a project.

- Creates simple work plans that identify and sequence the activities needed to successfully complete tasks and projects.

- Prepares and completes action plans, participates in the identification of root causes to resolve problems, provides expertise in identifying trends and system/process improvements and implements change management activities as requested.

- Utilizes strong analytical skills to gather user requirements and complete business process assessments. Collects and analyzes data and makes recommendations to identify project and process problem solutions.

- Identifies and monitors project-related issues, scope changes, variances and contingencies that may arise during the implementation of business process related tasks and projects. Makes recommendations that ensure the successful completion of tasks and projects.

- Collaborates with all team members to ensure consistent department communication and training as required.

- Develops presentations for verbal and written reports defining plans, problems and resources to stakeholders. Delivers presentations as needed.

- Makes recommendations to engage stakeholders, design, prioritize and implement processes and executes assigned tasks.

- Generates reports as needed and communicates findings to team members and project stakeholders.

- Tests new automated workflows that are deployed and suggests changes to existing automated workflows.

- Updates business system/process and end-user documentation and content as systems and/or business processes are developed and modified.

- Provides support for the administration of project content management applications.

- Performs other duties of similar nature as may be required.

Business Process Specialist II

JOB SUMMARY

Leads projects for the development and implementation of business process initiatives that result in increased efficiency and effectiveness of Sewer District operations. Projects include all levels of complexity and may include establishing new or enhancing current programs, processes or procedures. Focuses on meeting project commitments and assignments, including communication with project team members and stakeholders. Evaluates projects and processes with use of strong analytical skills to gather user requirements and business process assessments. Ensures coordination of efforts with internal stakeholders at all levels of the organization. Primary projects will support the Technical Services Group (TSG), Engineering & Construction (E&C), Operation & Maintenance (O&M) and Watershed Programs departments. Performs other duties of a similar nature as may be required.

ESSENTIAL FUNCTIONS

- Proactively evaluates and assesses the effectiveness of project administration, operational systems and associated tools. Identifies and defines project goals, tasks and resource requirements to make expert recommendations that align with stakeholder targeted outcomes. Identifies potential conflicts within the project and contributes to the resolution or ascertains resolution through collaboration and investigation. Defines project scope, resources needed and creates detailed work plans and sequence of activities needed to successfully complete tasks and projects in a timely manner.

- Uses a variety of data collection methods and sources including but not limited to interviews, document analysis, surveys, task, workflow analysis and site visits to assess, evaluate, and analyze current business processes and procedures. Formulates a detailed plan that meets the end user desired outcome.

- Creates detailed work plans which identify and sequence the activities needed to successfully complete required tasks and projects. Prepares and completes action plans, implements quality checks and feasibility prior to production roll out, resolves production problems, identifies trends and system/process improvements and implements change management activities. Forecasts and anticipates changes and communicates current and projected issues to manager or impacted project team members.

- Identifies and monitors project-related issues, scope changes, variances and contingencies that may arise during the implementation of business process related projects. Proposes effective solutions with appropriate end users or project leads. Makes necessary adjustments to ensure the successful completion of projects. Regularly reviews the quality of the work completed with stakeholders.

- Coordinates teams to achieve operational objectives and departmental alignment. Engages in multiple initiatives simultaneously. Ensures consistent department communication and training as required.

- Presents verbal and written reports defining plans, problems and resources to stakeholders or project leads. Collaborates with and influences stakeholders to drive project results. Consults, provides advice and facilitates discussions to resolve project conflicts.

- Tests new automated workflows that are deployed and suggests changes to existing automated workflows.

- Facilitates the effective identification of project and process problem solutions through rigorous data gathering and analysis. Identifies solutions to problems using data driven interpretations.

- Updates business system/process and end-user documentation and content as systems and/or processes are developed and modified.

- Provides support for the administration of the content management application.

- Performs other duties of a similar nature as may be required.

MINIMUM JOB REQUIREMENTS

EDUCATION

- Candidate must possess a bachelor's degree, preferably in engineering, business administration or a related field.

- Equivalent combination of relevant education and experience may be substituted as outlined in the Education Equivalencies Policy.

EXPERIENCE

- Candidate must possess a minimum of two (2) years of experience in process improvement and delivery.

OTHER REQUIREMENTS

KNOWLEDGE, SKILLS AND ABILITIES

- Candidate must possess knowledge of business and leadership principles.

- Candidate must possess effective written and verbal communication, organizational skills and decision-making abilities.

- Candidate must be detail oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze and organize information, have effective project and time management skills and be well organized.

- Candidate must be proficient in Microsoft Office Suite including Word, Excel, Access, Outlook and PowerPoint.

- Candidate must possess the ability to create effective documentation, interact with key project stakeholders and leaders.

PHYSICAL AND MENTAL REQUIREMENTS

During the course of performing the essential functions of this position the employee must be able to compile, compare, compute, analyze, synthesize, copy, coordinate,
instruct, and negotiate. Ability to communicate while exhibiting strong interpersonal skills is required. Physical work will need to be performed, such as standing, sitting, reaching, fingering, hearing, feeling and talking. This position requires heavy computer knowledge and ability. Ability to lift up to 10 lbs. on an occasional basis. Position will require visual demands of near acuity, depth perception, color vision, accommodation and far acuity. The position is primarily an office position however, the need to be in the field is required on an occasional basis. While working in the field the employee may be exposed to extreme weather, atmospheric conditions, vibrations, hazards and wet and/or humid conditions.

Pay Range: USD, Commensurate with Experience

Business Process Specialist I: $62,540 - $78,175

Business Process Specialist II: $65,482 - $81,854
Our Equal Employment Opportunity Statement
Our Accessibility Statement
Our Education Equivalencies Policy

Our Employee Benefits & Wellness Programs
We offer a comprehensive employee benefits package including Health Insurance Coverage, Various Retirement Planning Options (Ohio Public Employee Retirement System and Deferred Compensation Plans), Flexible Spending Accounts, Employee Assistance Program, Free Parking at our facilities, Corporate Discounts, and more! We also have an active Health & Wellness Program that promotes a life/work balance.

NEORSD supports the use of hybrid work as a way to help attract and retain talented individuals in public service, increase worker productivity and better prepares the agency to operate during emergencies. This position may be authorized for hybrid work. hybrid eligibility will be discussed during the interview process.

DISCLAIMER: The information outlined in this job description indicates the general nature and type of work performed by employees within this classification. It is not intended to provide a comprehensive inventory of all duties, responsibilities or competencies required of employees within this classification.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

The District is an Equal Employment Opportunity employer and is therefore committed to providing equal employment opportunities for all persons regardless of characteristic of a protected class. The District defines protected class to include race, color, ancestry, national origin, language, religion, citizenship status, sex, pregnancy (including childbirth, lactation, and related health conditions), age (40 and older), marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic information (including testing and characteristics), membership in a collective bargaining unit, status with regard to public assistance, political affiliation, the basis of association with an individual that falls into a protected class, and/or any other status protected under applicable law or regulation. https://www.neorsd.org/our-equal-employment-opportunity-statement /

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
85653861
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5

Workplace Documentation: 5