Job Description
Your Opportunity as the Coordinator, Appointment Setting
Seeking a dynamic and results driven coordinator to join our Delivery Appointments Team. The role is instrumental in managing delivery appointments by aligning requested delivery dates, appointment availability, and customer order requirements. This position addresses in-transit order issues and handles appointment rescheduling as needed. Responsibilities also include overseeing automation exception management, monitoring BOT performance, and collaborating with cross-functional teams to resolve order-related concerns. Additionally, the Coordinator is expected to identify and implement process improvements that enhance on-time delivery performance metrics.
Location: Orrville, OH Corporate Office
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Schedule and reschedule delivery appointments, update order management systems, resolve exceptions, collaborate with stakeholders, and communicate resolutions.
Identify and support enhancements in workflows and automation, provide feedback, and develop exception management processes.
Partner with automation teams to improve workflows, troubleshoot BOT errors, and maintain system mapping files.
Assist in identifying and communicating orders needing rescheduled appointments to ensure timely delivery.
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
Bachelor's degree
At least 1 year of experiencein Supply Chain
Proficiency in Microsoft Office programs (Excel, PowerPoint, Word)
Ability to work both independently and in a team environment
Ability to work on a cross-functional team
Strong interpersonal and communication skills
Demonstrated ability to think critically and conceptually, including clear analytical skills
Demonstrated ability to adjust to non-routine tasks and quick changes to priorities
Strong prioritization and organizational skills
Great attention to detail with emphasis on accuracy
Additional skills and experience that we think would make someone successful in this role:
Transportation experience
CPG industry experience
Experience with data visualization tools
Learn more about working at Smucker:
Helping our Employees Thrive
Delivering on Our Purpose
Our Continued Commitment to Ensuring a Workplace for All
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The J. M. Smucker Company (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.
