Full job description

Pay: $17.00 – $19.00/hour (Depending on Experience)
Job Type: Full-Time
Location: In Person (Tiffin, OH)
Schedule: Monday–Friday | 7:30 AM – 4:30 PM

About the Role

The Customer Pick-Up Associate (Will Call) is a key part of our customer experience and warehouse team. In this role, you’ll greet customers arriving to pick up their orders, accurately pull and stage products, and ensure each order is complete and ready to go.

You’ll work in a warehouse environment that includes freezer, cooler, and dry storage areas, and you’ll regularly handle products weighing up to 70 lbs. This is a great opportunity for someone who enjoys hands-on work, staying active, and providing friendly, reliable service.

What You’ll Do

• Greet and assist customers picking up orders at the Will Call area
• Pick, stage, and prepare customer orders sent from Customer Service
• Print, review, and organize invoices for customer orders
• Verify order accuracy (items, quantities, and temperatures where applicable)
• Safely operate warehouse equipment (electric pallet jacks, carts, etc.)
• Work in freezer, cooler, and ambient temperature areas
• Maintain a clean, organized, and safe work area
• Communicate with Customer Service and warehouse team about any issues or discrepancies
• Represent TPC Food Service with professionalism, reliability, and a customer-first mindset

What You Bring

• Ability to lift 1–70 pounds frequently throughout the shift
• Comfortable working in varying temperatures (freezer and cooler environments)
• Basic computer skills
• Experience with electric pallet jacks preferred (will train the right person)
• Strong attention to detail and accuracy
• Friendly, helpful attitude and solid customer service skills
• Reliability and good attendance — team members depend on you

Benefits

• 401(k) with 6% company match
• Health insurance
• Dental insurance
• Paid time off
• Company-paid life insurance
• Employee discount on products

Schedule

• 8-hour shift
• Monday–Friday
• 7:30 AM – 4:30 PM

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance

Work Location: In person