The WIOA Case Management Coordinator is responsible for the ongoing operations and success of the WIOA Adult, Dislocated Worker, and Youth Programs, including GRIT and SPARK initiatives, within the Workforce & Business Development Department of the Community Action Committee of Pike County. Reporting to the Assistant Director, this position ensures efficient, compliant, and innovative workforce program delivery.

Functional Area: Leadership and Management – Estimated Effort: 60%

• Provide leadership for the success of the WIOA Adult, Dislocated Worker, Youth, and GRIT Programs.

• Meet all ODJFS and CAC standards for program operations, documentation, and compliance.

• Supervise case management staff across youth and adult service lines, promoting collaboration, accountability, and high performance.

• Assist GRIT and WIOA teams with case plans, client files, and overall client experience while meeting all ODJFS requirements.

• Ensure programs are audit-ready at all times through attention to detail, compliance, and continuous improvement.

• Work with team members to resolve conflict in ways that support respect and collaboration; provide meaningful performance feedback.

• Review and prepare reports, performance data, and required documentation for funders or CAC leadership.

• Oversee development and implementation of case management policies, staff training, and performance evaluations.

• Identify and act on opportunities for program growth, quality improvement, and workforce innovation.

• Manage and monitor budgets for Adult, Dislocated Worker, CCMEP WIOA, CCMEP TANF, and GRIT, ensuring accurate expenditure entry in CFIS.

• Supervise and mentor case management teams to support professional growth and high-quality service delivery.

Functional Area: Outreach and Program Delivery – Estimated Effort: 30%

• Develop and maintain strong relationships with businesses, schools, training providers, and community agencies to expand participant opportunities.

• Collaborate with the Assistant Director to provide daily leadership for case management operations, Work Experience Programs, and Client Training Initiatives.

• Support referrals to appropriate programs and services to meet participant needs.

• Collect, analyze, and use data to guide strategic decisions and improve participant outcomes.

• Ensure accurate and timely data entry in CFIS and client tracking systems.

• Complete and review weekly/monthly reports and ensure accuracy across all case management files.

• Support Workforce & Business Development initiatives and special projects as needed.

• Work with the Assistant Director to develop and implement policies and procedures for new grant programs.

• Coordinate community outreach and represent Workforce & Business at job fairs, school events, and partner meetings to promote WIOA, GRIT, and SPARK programs.

• Collaborate with local employers and training providers to develop Work Experience, Job Shadowing, and Internship sites that offer meaningful skill-building opportunities.

Functional Area: Service and Other Responsibilities – Estimated Effort: 10%

• Represent CAC’s Workforce & Business Development Program on committees, boards, and community coalitions as assigned.

• Participate in CAC committees and interdepartmental collaborations to support service coordination and continuous improvement.

• Perform other related duties as assigned by the Assistant Director or Director.