Job Description
Job Description
Overview
The EFT Operations Representative is responsible for any duties within the EFT Department including data input, maintaining production reports, providing support to branch offices and customer inquiries by providing exceptional customer service.
Essential Functions
Assist Retail Offices and Customers with EFT questions and troubleshoot cardholder issues
Cultivate good work relationships with other departments
Provide excellent customer service and business unit support
Ensure total document and data integrity
Maintain knowledge of job specific debit card bank products and services
Input data into related bank systems, and into STAR Platform to order new debit cards or reissue exist debit cards
Perform debit card maintenance in the STAR platform per customer submitted requests through the branch or Customer Service
Maintain the integrity of related bank systems, production reports, and monthly, quarterly, and annual Touche reports
Ensure all performance standards are met
Interact as appropriate with all vendors and/or business partners
Operate equipment and perform routine maintenance
Partner with coworkers and other departments appropriately
Protect the security of all information appropriately
Recommend improvements to procedures
Attempt to exceed production expectations
Minimize departmental nonpayroll costs
Contribute to measurable goal sett and achievements
Ensure total quality of work performed
Recommend expense control measures, product, service, and delivery enhancements, and quality control enhancements
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Qualifications
High School Diploma or equivalent preferred
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
