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New Product Development Engineer - Digital Services SME Job in Westerville, Ohio US

New Product Development Engineer - Digital Services SME

Vertiv Corporation - Westerville, OH

Posted: 12/12/2025 - Expires: 1/11/2026

Job ID: 292987641

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Job Description

Job Description

POSITION SUMMARY

The New Product Development Engineer - Digital Services SME will lead the integration of digital diagnostics and predictive analytics into new Power and Thermal products. This role combines deep technical expertise in digital services with a focus on serviceability, safety, and business goals. The candidate will collaborate with R&D, product management, and global technical leads to ensure new products are digitally enabled, service-ready, and aligned with strategic initiatives. This position is remote, with occasional on-site travel and global team collaboration.

RESPONSIBILITIES


* Serve as the subject matter expert for digital diagnostics and predictive analytics in Power and Thermal products.
* Interface with engineering, technical support, and field service teams to validate digital event data and ensure product accuracy.
* Lead the integration and refinement of Power and Thermal data models within Digital Services systems.
* Develop and refine technical documentation, maintenance procedures, and training materials focused on digital serviceability and new product launches.
* Represent Vertiv Services at design reviews, product reviews, and phase gate reviews, providing updates to management.
* Develop maintenance and troubleshooting procedures for new products, leveraging digital insights.
* Act as the Vertiv Services representative on the engineering change control board.
* Provide technical expertise in development of service plans for new products, including digital platforms.
* Lead development of service-related documentation and knowledge articles for Digital Services in relation to Power and Thermal products.
* Monitor industry trends and emerging technologies, recommending process and platform enhancements.
* Participate in customer engagements, on-site escalations, special projects, and strategic initiatives as assigned.
* Support logistics for parts research, spare kits, and parts sourcing for new products.
* Attend Beta startups and first article startups, providing feedback to engineering and product management.
* Train PTS and first classes of CEs on new products, including digital service features.
* Lead documentation and service platform development for new products.
* Develop startup and preventative maintenance forms for new products.
* Provide technical guidance to Marketing in development of Scope of Work documents and new services.

QUALIFICATIONS


* Serve as the subject matter expert for digital diagnostics and predictive analytics in Power and Thermal products.
* Interface with engineering, technical support, and field service teams to validate digital event data and ensure product accuracy.
* Lead the integration and refinement of Power and Thermal data models within Digital Services systems.
* Develop and refine technical documentation, maintenance procedures, and training materials focused on digital serviceability and new product launches.
* Represent Vertiv Services at design reviews, product reviews, and phase gate reviews, providing updates to management.
* Develop maintenance and troubleshooting procedures for new products, leveraging digital insights.
* Act as the Vertiv Services representative on the engineering change control board.
* Provide technical expertise in development of service plans for new products, including digital platforms.
* Lead development of service-related documentation and knowledge articles for Digital Services in relation to Power and Thermal products.
* Monitor industry trends and emerging technologies, recommending process and platform enhancements.
* Participate in customer engagements, on-site escala

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM1NjQ0LjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 6
Graphic Literacy: 6

Workplace Documentation: 5