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Director, Commercial Operations Job in Cincinnati, Ohio US

Director, Commercial Operations

Service Experts - Cincinnati, OH

Posted: 12/13/2025 - Expires: 1/12/2026

Job ID: 292992459

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Job Description

Director, Commercial Operations

Job Title: Director, Commercial Operations

Reports To: VP, Commercial HVAC

Status: Exempt/Salary

Category: EENA

Location Name: EENA

Location Address: Preferred this candidate sit in Cincinnati but could also be located elsewhere in CST or EST time zones.

Job Summary:

The Director of Commercial Operations is a strategic leadership role responsible for the vision, strategy, and execution of operational functions across the HVAC commercial service business. This leader will drive scalable growth, enhance operational efficiency, and ensure seamless delivery of services by leading cross-functional teams and optimizing core business processes.

This Director holds P&L accountability for the operations department, focusing on maximizing profitability, market expansion, and establishing best-in-class service delivery standards. The ideal candidate will have extensive experience in commercial or service business operations, demonstrating a proven ability to lead transformational initiatives in a fast-paced environment.

Key Responsibilities:

Strategic Leadership & Organizational Management:

* Vision & Strategy: Develop and execute the long-term operational strategy aligned with overall company objectives, fostering a culture of accountability, innovation, and client-centricity.
* P&L Management: Assume ownership of the operations P&L, including developing annual budgets, forecasting performance, managing variances, and driving initiatives to maximize revenue growth and profitability.
* Talent Development: Lead, mentor, and develop a high-performing management team and operational staff. Oversee organizational structure, succession planning, and robust professional development programs to build future leaders.
* Safety & Compliance Oversight: Establish and champion a comprehensive, enterprise-wide safety culture, ensuring rigorous compliance with all regulatory bodies and driving industry-leading safety metrics.
Commercial Strategy & Client Relations:

* Market Growth: Collaborate closely with the Sales and Marketing departments to develop and implement go-to-market strategies, capture new market share, and significantly expand the service agreement portfolio.
* Client Management: Serve as the primary sponsor for key accounts, ensuring exceptional customer satisfaction and retention. Oversee complex client negotiations and high-level issue resolution.
* Service Delivery Excellence: Define and implement Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across the organization to guarantee consistent, high-quality service delivery that exceeds client expectations.
Operational Excellence & Process Innovation:

* Process Transformation: Champion continuous process improvement initiatives, leveraging data analytics and technology to streamline workflows, optimize resource allocation, and enhance efficiency across all operational touchpoints.
* Project Portfolio Management: Provide strategic oversight for large-scale projects, ensuring adherence to scope, budget, and timeline. Coordinate strategic allocation of resources across a complex project portfolio.
* Supply Chain & Financial Acumen: Optimize procurement, inventory management, and asset utilization strategies to control costs and mitigate operational risks. Ensure robust financial controls and timely, accurate billing processes.
Travel

* Approximately 25% annual travel
Required Qualifications:

* Experience:

* Minimum

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkwNTkxLjEwNTA4QHNlcnZpY2VleHBlcnRzY29tcC5hcGxpdHJhay5jb20

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5

Workplace Documentation: 5