Job Description
Description
SUPERVISOR DISCLAIMER
Supervisory Responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on-the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.
JOB RESPONSIBILITIES
Manage processes for lien placement, tracking and release, Federal Reserve Pledging and payoffs of consumer non-real estate loans
Monitor and uphold performance standards to ensure efficiency and accuracy levels are met
Analyze monthly reports to ensure team goals meet required service standards
Execute action plans for improvement, develop lead measures for department function and recommend development action items to improve processes individually or for the team
Communicate frequently and professionally with high-level leadership on department activities and significant issues impacting team effectiveness and compliance with regulation and guidance from various agencies.
Implement appropriate training, development and action plans for team members to ensure ongoing effectiveness
Assist with complex questions and escalated customer service resolution; provide support and backup to other loan servicing staff
Write, maintain and test procedures used for daily tasks
Maintain thorough industry knowledge by attending appropriate internal and external training classes
Collaborate with other departments by making recommendations or reporting issues as needed and work with Business Analysts for testing releases and enhancements as needed
Recommend development action items to improve processes individually or for the team
Develop and maintain team metrics
Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned
COMPENTENCIES
Previous Banking experience a plus
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Leadership/Management Skills
Ability to influence others
Ability to build collaborative relationships
Ability to develop or mentor others
Organizational Skills/Detail Oriented
Analytical Thinking
Able to Multi-Task or Juggle Priorities
Problem/Situation Analysis
Technical Expertise
Strategic Planning and Decision Making
Creativity
Deep understanding of collateral requirements and regulatory standards
Strong analytical, problem-solving and decision-making skills
EDUCATION AND EXPERIENCE
Must possess a high school diploma or equivalent
Minimum 4 years of management experience preferred
2+ years in collateral management required
TRAVEL REQUIREMENTS
Travel for training or conferences may be expected
Physical Requirements: This position must be able to remain in a stationary position a maximum of 50% of the time, constantly operate a computer up to 50% of the time, and be able to be in constant communication with coworkers, customers, or stakeholders to discuss and observe facts and data in order to exchange accurate information.
SCHEDULE
Typical office hours are Monday through Friday 8am to 5pm. This may become a hybrid role after the first 90 days, there are required on-site hours in the Alford building in Newark, Ohio. This position is salary and exempt.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.
