Job Description
Job Description
Overview
The Community Lending Officer is responsible for proactively soliciting and originating new CRA qualifying residential mortgage and small business relationships through internal and external sources in an assigned geographic area. This individual will participate in providing financial education, working with non-profit and professional organizations, and local, state, and federal agencies to promote homeownership, small business, and community development opportunities.
The Community Lending Officer is also responsible to advise customers on deposit products and services offered by the bank and promote the growth and profitability of the bank by developing and expanding customer relationships and retention. They will work with closely with regional management, retail and small business lending, and other operational areas while seeking new accounts through outreach, calling efforts, marketing, and referrals.
Essential Functions
Develop relationships with community organizations, MLOs, commercial and small business lenders to improve lending to LMI individuals and within LMI and high minority census tracts
Ensure exceptional customer service experience throughout the loan origination process
Interact with other team members and other departments in a professional manner
Submit complete credit applications with supporting documentation
Develop and maintain successful relationships with internal and external referral sources
Prospect new mortgage, small business, community development loans
Facilitate communication activities with customers and referral sources during loan origination process
Review applications, credit files, and customer qualifications to determine appropriate loan products and pricing
Counsel and coach loan applicants to assist them towards their goals and to deliver the best loan products for their needs
Request timely loan rate locks for Secondary Marketing
Maintain up-to-date knowledge of loan products including conventional, portfolio, FHA, VA, USDA-Rural Housing programs and secondary market rules; including SBA, Habitat for Humanity, and tax-credit opportunity loans
Achieve production and quality goals
Cross-sell other Northwest products and services to loan applicants
Responsible for ensuring that they consistently provide the best customer experience possible, and for participation and support of all aspects of the Bank's adopted sales process
Work with marketing to create/suggest advertising and promotional materials
Conduct and participate in staff meetings as appropriate regarding CRA qualifying lending products
Conduct direct business calls / referrals as outlined in the CRA Program
Develop and maintain community presence and involvement
Ensure growth in revenue producing products and services
Develop new and expand existing small business loan relationships within LMI and high minority census tracts, residential loan relationships within LMI and high minority census tracts, deposit relationships within LMI and high minority census tracts, and partnerships with Branch managers, cash management Advisors and Trust and Investment Advisors to promote additional business opportunities and profitability for the Bank
Actively participate in community affairs
Quickly establish a consistent SBA business development cadence in the marketplace which includes but is not limited to, Call Planning and Follow-Up, Client Retention Calls, New Client Prospecting, Outbound Telephone Calling Efforts, Networking Events
Educate prospective clients about the Bank's underwriting guidelines, SBA programs and all applicable government regulations
Manage Business Banking SBA portfolio of both credit and noncredit clients.
Make loan presentations and recommendations to Credit, team leaders and senior line of business managers as required
Organize, create, and provide financial education through participation in Home Buyer seminars and presentations
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Ensure compliance with third party agencies and vendors
Qualifications
Bachelor's Degree Business, Finance, or related subject or equivalent experience preferred
3 - 5 years Mortgage origination or sales experience
3 - 5 years Lending / Banking experience preferred
3 - 5 years Supervisory Experience preferred
Customer Service Experience preferred
Ability to successfully meet production and quality goals
Knowledge of banking industry laws, regulations, and the retail origination process
Knowledge of conventional, government loan products and guidelines including Fannie Mae, Freddie Mac, FHA, USDA-Rural Housing and VA loans
Knowledge of Ellie Mae-Encompass Loan Origination software, Freddie Mac - Loan Product Advisor and Optimal Blue pricing engine
Knowledge of retail mortgage loan pricing
Sales skills with the ability to turn prospects into customers
Strong networking and organizational skills
Ability to work collaboratively and manage multiple deadlines and priorities
Knowledge of regulatory and compliance issues
Ability to analyze financial data
Nmls Registry Per the SAFE Act, annual renewal as a condition of employment
Willingness to complete Northwest Savings Bank's Management Trainee Program
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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
