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Customer Service Representative (Remote) Job in Marysville, Ohio US

Customer Service Representative (Remote)

Hire Thinking Inc. - Marysville, OH

Posted: 12/16/2025 - Expires: 3/16/2026

Job ID: 292998578

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Job Description

Pay rate $16.00/hr.

This position is fully remote.

Available Shifts

Open - 8:00am - 5:00pm

Mid - 9:30am - 6:30pm

Close - 11:00am - 8:00pm

Summary: Responsible for performing a variety of moderately complex clerical duties in support of the plant operations at plant level including the production, warehousing and distribution functions.

Education/Experience:- High School Diploma or GED- 2-4 years experience in an office environmentSkills and Competencies:- General knowledge of product line- Ability to prepare and maintain moderately complex records and reports- Knowledge of Windows and Outlook- Ability to calculate fractions and percentages- Able to operate a keyboard- Good communication skills, interpersonal, verbal, written- Good customer service skills- Attention to detail and ability to multi-task- Ability to work independently.

Major Job Duties and Responsibilities:- Assists in the efficient running of the office by performing various clerical duties including processing of incoming mail, filing, answering phones and greeting and assisting visitors - Enters and confirms customer orders - Performs Accounts Payable functions- Maintains routine records and reports such as inventory records. Reviews and proofs calculations, compiles information and generates reports as requested- Serves as a backup for the Dispatcher and Office Manager for critical functions such as dispatching and payroll

In this role you will:

-Primary take customer calls and provide accurate, satisfactory answers to their queries and concerns.

-On occasion, may assist consumers via, chat and email, ensuring a prompt and professional experience.

-Provide expert advice on lawn and garden products, maintenance, and care solutions.

-Troubleshoot product issues and provide step-by-step guidance for customers.

-Resolve customer complaints efficiently, escalating complex issues as needed.

-Process orders, returns, and warranty claims accurately and efficiently.

-Use Salesforce to document customer interactions, track resolutions, and identify trends for service improvements.

-Meet or exceed performance metrics, including response times and customer satisfaction

scores.

-Collaborate with other departments to ensure seamless customer experience.

-Stay updated on company policies, promotions, and product offerings.

-Follow company guidelines and compliance regulations while handling customer data.

Ideal Candidates Will Have:

-Experience: 1+ years in customer service, preferably in a call center environment.

-Technical Skills: Proven ability to comfortably navigate multiple systems simultaneously while also interacting with consumers. Familiarity with Salesforce (or similar CRM system) preferred.

-Communication: Strong verbal and written communication skills.

-Problem-Solving: Ability to troubleshoot issues and provide effective solutions.

-Customer Focus: Passion for delivering excellent customer experiences.

-Organization: Strong attention to detail and organizational skills.

-Flexibility: Willingness to work flexible schedules, including evenings, weekends, and holidays.

Some other nice to haves:

-Personal or professional knowledge of or interest in lawns and gardens

-Proven success in a work-from-home environment

-Knowledge of Google Suite applications a plus

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Us

Advantage xPO matches skilled talent with top employers across a wide range of industries. Let's find the right fit for you.

Advantage xPO is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage xPO offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage xPO is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors . By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

Staffmark makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
85747323
Salary
$16.00 - $16.01 /hour
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4