Position Objective                                                                                         

The Residential Specialist fosters positive communication and steadfast advocacy, assisting women and children throughout their journey at Miriam House. Residential Specialists maintain the facility’s order, cleanliness, and safety, and offer friendly service to our residents while ensuring compliance with house policies and procedures.

• Responds timely to the needs of Miriam House residents with a positive, customer-friendly attitude.
• Ensure house residents follow house policies and procedures, maintain their daily schedules, complete assigned chores, are aware of periodic house meetings, are reminded about house activities and workshops, and are respectful housemates and neighbors.
• Responsible for administrative duties, including, but not limited to, answering phones and greeting visitors in a courteous and friendly manner, creating the weekly menu, grocery list, and the resident’s chores schedule, laundry, dispensing medication, and maintaining daily activity logs and reports.
• Responsible for communicating resident information to the Case Manager regularly.
• Upon arrival, assist residents moving into the house.
• Upon resident departure, cleans and prepares the bedroom for future resident occupancy.
• Maintains clear, consistent communication with the Program Coordinator regarding operational issues.
• Performs other related duties, as assigned by the Supervisor.

Qualifications                                                                                  

• High school diploma or General Educational Development (GED) required.
• At least 1 year of relevant work experience in a social services environment is desirable.
• Must have and maintain CPR and First Aid certifications.
• Proficiency with Microsoft Excel and Word.
• Maintain a current driver's license, with the ability to travel within the Diocese of Toledo.
• Successful BCI/FBI background check before employment and every 5 years thereafter.

Competencies                                                                                 

• A sincere commitment to the Catholic Charities mission and core values, and the drive to put them into action.
• Ability to prepare meals from an established meal plan and monitor approved food preparation activity of house guests.
• Solid verbal and written communication skills and basic business math skills.
• High level of attention to detail and accuracy.
• Ability to work with diverse groups of people and demonstrate exemplary customer service skills.                
• Exercise considerable independence and judgment.
• High level of confidentiality in working with sensitive and privileged information.                
• Planning, organizing, and prioritizing work; being proactive; taking initiative; following through on commitments; and managing multiple priorities simultaneously.                                                                                

Working Conditions                                                                                      

• This position works in a household environment and uses standard office equipment and computers as needed.
• While performing the responsibilities of this job, the employee may regularly be required to stand, walk, sit,    use hands, reach, climb, balance, stoop, kneel, crouch, crawl, talk, and listen.
• The employee may need to lift and move up to 25 pounds regularly.
• The noise level in the work environment is usually moderate. 
• The physical demands described here are representative of those that an employee must meet to perform the essential functions of this position successfully.
• Reasonable accommodation may be made to enable individuals with disabilities to perform these functions