Job Description
Job Title: Customer Support Rep (Aerospace/Military)
Location: Akron, OH 44306
Shift Timing: 1st
Duration: 6 Months
Pay Rate: $30/hr. to $35/hr. on w2 without benefits
Required Skills:
Military specific.
Returns and Credits.
Aftermarket.
Bachelors Degree.
Role & Responsibilities:
The Customer Account Rep is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.
Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.
Coordinate site visits to Meggitt’s facilities and set-up customer meetings as required.
Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Meggitt is judged.
Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
Upon receipt of orders for “out-of-production” products, gather the information necessary to prepare a quotation, which includes pricing, production lead time and Meggitt terms and conditions.
Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost .
Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).
Education
Bachelor's Degree or at least 1-2 years of relevant industry experience.
Experience Required:
Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line 2+ years of experience in customer service Skills, Knowledge and Abilities.
Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.).
Ability to understand and follow specific instructions and procedures.
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers.
Knowledge of SAP and/or Salesforce.
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
