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Supervisor, Customer Operations Job in Mentor, Ohio US

Supervisor, Customer Operations

STERIS CORPORATION - Mentor, OH

Posted: 12/17/2025 - Expires: 3/17/2026

Job ID: 293007020

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Job Description

Supervisor, Customer Operations







Req ID:

52111







Job Category:

Customer Operations/Customer Support







Location:



Mentor, OH, US, 44060








Workplace Type:

Hybrid













At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary



Come join our team as a Customer Operations Supervisor! In this role, you will assist with planning, directing, and coordinating activities of Service Support Administrators engaged in providing front-line support to the Field Sales Organization. You will work with the Customer Operations Manager as well as other departments to ensure all SSA's have proper resources, training, and support to maximize Customer satisfaction and operational efficiency.

This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 2 days per week.

What You'll do as a Supervisor, Customer Operations




Review and determine appropriate course of action for standard Siebel processes including activating agreements, correcting activities, and assisting with general inquiries and issues. Additionally, support the order management process for services and special projects.
Provide on-going communication with Field Sales related to policies and procedures, schedules and staffing, service backlog, and order management.
Continuously monitor daily operations and workflow. Implement improvements as needed to ensure Customer satisfaction, productivity, and effectiveness.
Support recruitment and employee development processes by identifying and facilitating training opportunities, providing ongoing coaching and feedback, establishing development opportunities, and ensuring performance reviews are conducted in accordance with established timeline.
Provide monthly one-on-one meetings with team members to review performance, workload, audits, and any outstanding issues.
Participate in departmental initiatives for new projects, implementation of processes and/or problem resolution.
Perform monthly reports and evaluations on departmental statistics, and monitors staffing and performance levels based on the data.

The Experience, Skills and Abilities Needed



Required:


High school diploma or GED
Minimum 13 years' related customer service experience
Proficient with Microsoft Office Suite

Preferred:


Bachelor's Degree with 5 years related customer service experience strongly preferred
Knowledge of product & service capabilities sold by STERIS Corporation preferred
Previous experience with Siebel, Sales Connection, and Oracle preferred

Other:


Previous success with taking on new initiatives
Demonstrates ability to coach and lead a strong team
Ability to communicate effectively both orally and in writing
Strong leadership and development skills
Demonstrates initiative and adaptability
Develops innovative solutions to resolve issues or areas for improvement
Ability to deal with challenging situations and Customers
Skilled in providing constructive feedback

What STERIS Offers



We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:


Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental, and Vision benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity & Parental Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career

#LI-MM1

Pay range for this opportunity is$58,012.50 - $71,662.50.This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
















Req ID:

52111







Job Category:

Customer Operations/Customer Support







Location:



Mentor, OH, US, 44060








Workplace Type:

Hybrid












STERIS Sustainability










Life at STERIS





Nearest Major Market: Cleveland
Nearest Secondary Market: Akron


Job Segment:
Infection Control, ERP, Siebel, Operations Manager, Database, Healthcare, Technology, Operations



STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
85767492
Salary
$58,012.50 - $71,662.50 /year
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 4