Job Description
Major Duties
Classification: Exempt / Non-Bargaining
Position may be located remote. #LI-Remote
Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America's favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.
Backed by one of the nation's top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement-empowering every team member to make a meaningful impact.
Fidium is scaling fiber delivery across a multi-state footprint. This role owns the operational engine that turns signed agreements into live, billable properties with predictable timelines, clean launches, and accurate financial outcomes.
This is not a sales leadership role. It is an accountability role. This role is primarily remote with preference given to candidates based in the Northern New England (NNE) region - MA, NH, ME or VT.
You are the single point of ownership for MDU and MTU operational execution from post signature intake through construction readiness, post wiring, launch, and handoff to steady state operations. You set the readiness bar, control vendor performance, enforce workflow discipline, and decide when a property is ready to go live.
Sales brings deals. Engineering builds the network. You make it all work together.
Responsibilities
End to end program ownership
Own the full lifecycle for MDU and MTU properties including intake, readiness, post wire, launch, and transition to operations across both Access and Bulk models
Serve as the final operational gate for launch readiness. Properties do not launch without your approval
Build and maintain detailed launch plans, milestone tracking, and risk registers for each property
Run weekly operating cadence reviews with Sales, Engineering, Construction, Field Ops, Billing, Care, and vendors
Act as escalation owner when timelines slip or execution quality is at risk
Workflow design and operating discipline
Design, document, and enforce standard workflows for MDU and MTU delivery
Create repeatable playbooks that work across markets, not bespoke heroics
Identify breakdowns and fix them through process change, tooling improvements, or clearer ownership
Drive continuous improvement using real delivery data, not opinions
Financial rigor and IRR accountability
Partner with Sales and Finance to validate operational assumptions that feed IRR and deal approval
Ensure build scope, timelines, vendor costs, and readiness assumptions reflect reality
Review IRR outcomes by deal and feed learnings back into future opportunity evaluation
Balance speed and capital discipline without letting either dominate
Data integrity and systems ownership
Own address validation, unit lists, property hierarchy, and readiness status accuracy across systems
Ensure clean handoffs into provisioning, billing, and care to prevent launch defects and revenue leakage
Define required data fields, quality standards, and reporting expectations
Maintain visibility into booked to bill timelines and upcoming release schedules
Vendor selection and performance management
Own selection, onboarding, and performance management of post wire and structured wiring vendors
Define scopes of work, SLAs, quality standards, and escalation paths
Hold vendors accountable for cost, quality, and timelines
Replace vendors who consistently underperform instead of managing around them
Stakeholder experience
Act as the operational face of Fidium for property owners, developers, GCs, and onsite teams during build and launch
Establish a clear communication cadence so stakeholders understand status, next steps, and risks
Ensure a clean transition from launch into steady state support with no confusion on ownership
What success looks like
Predictable booked to bill timelines
A visible and credible 90 day forward release plan
Fewer launch defects and early life escalations
IRR assumptions that hold up post launch
Vendors who perform or are replaced
Teams that know exactly who owns what
Qualifications
8 plus years in telecom, fiber, or broadband operations with hands on MDU experience
Strong working knowledge of MDU and MTU delivery models including Access and Bulk
Proven experience owning complex, cross functional programs with engineering, construction, field ops, and vendors
Comfort with financial thinking and IRR inputs tied to operational execution
Demonstrated vendor selection and performance management experience
Strong systems discipline with CRM and deployment tools such as Salesforce, SiteTracker, or equivalents
Ability to communicate clearly with executives while also solving problems on site
Nice to have
Experience with managed WiFi deployments
Familiarity with billing and provisioning dependencies tied to unit level data quality
Formal project management training is fine, but execution history matters more
Travel: Up to 25 percent or as needed
Benefits Offered
We are proud to offer a comprehensive and competitive benefits package:
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee's based upon organization performance
Salary
Pay range (commensurate with skills and experience): $91,766 - $138,960
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.
Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.
