Job Description
Job Description
Overview
This EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed.
Essential Functions
Process incoming cardholder disputes while strictly adhering to all bank policies and procedures
Processing provisional and final credits to customer's account with disputed items when applicable
Ensure timely response to FISERV's request
Investigate and escalate suspicious or fraudulent claims in accordance with policies
Process EFT disputes
Ensure compliance with all established Federal Regulations for Regulation E and NACHA
Perform all operational support duties within the EFT Department
Respond to customer or business partner inquiries with exemplary customer service in the established timeframe
Participate in job specific training
Serve as subject matter expert for all Dispute related transactions
Maintain department procedures
Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes.
Determining dispute decisions for approval/denial according to Regulation
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Qualifications
Associate's Degree Business Administration/Finance preferred
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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
