Objectives
Make a Difference in Your Community!
Are you enthusiastic about helping people? Do you want to be part of a team that connects individuals and families with essential services? Knox County Job & Family Services is looking for an Eligibility Referral Specialist 1 (ERS1) to guide individuals through the public assistance process and ensure they receive the support they need.
This is a full-time opportunity with normal working hours from 8 a.m. to 4:30 p.m., Monday through Friday. Starting pay is $17.69 per hour and Knox County offers robust benefits including generous leave time and Public Student Loan Forgiveness.
Essential Functions
What You will Do:
Conduct interviews with clients to assess eligibility for public assistance programs.
Assist individuals with applications and data entry into the state computer system.
Research case records, verify financial details, and explain program benefits.
Schedule appointments and relay critical information to case managers.
Process applications for Medicaid, emergency assistance, and other services.
Maintain organized records and communicate with internal teams and community partners.
A full position description is available upon request.
Who We Are Looking For:
Problem-solvers who thrive in a fast-paced environment.
Strong communicators who can explain complex policies with compassion.
Detail-oriented individuals with excellent organizational skills.
Candidates with experience in behavioral/social sciences, customer service, or a related field.
Job Standards
Two years’ experience as a Unit Support Worker or completion of two courses or one year of experience in behavioral science, social science or customer services techniques; one course or six months experience in business mathematics, one course or six months experience in business English, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding or word processing; plus, a high school diploma or equivalent; or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
Must possess a valid Ohio Driver’s License and an acceptable driving record.
Must be able to pass background check for FTI.
Supplemental Information
Why Join Us?
Stable, full-time government position with competitive pay.
Work shifts are Monday through Friday
Paid holidays
Supportive team environment with training and growth opportunities.
Rewarding work that directly impacts the lives of Knox County residents.
How to Apply:
Submit your resume, cover letter, and application online or email Courtney L. Lower, HR Director, at courtneylower@knoxcounty.oh.gov.
Be a part of something meaningful – apply today!
