Job Description
Assist co-workers and supervisor with administrative and clerical duties to help determine eligibility for agency programs and services.
Education
High School Diploma or GED
Experience
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Course work in accounting and/or bookkeeping, or one year experience in a technical support role.
Equipment Operated
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Computer
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Scanner
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Fax
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Telephone
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Copier
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Calculator
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Vehicles (must have valid Ohio driver's license)
Inherently Hazardous or Physically Demanding Working Conditions
None
Essential Functions
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Greets, assists and interviews recipients and applicants
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Explains agency and community programs
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Ensure compliance with local, state, federal rules/laws
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Provides required forms and instructions
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Reviews verification requirements
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Reviews rights and responsibilities
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Processes paperwork
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Schedules appointments
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Refers to other community resources
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Answers phone and takes messages
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Responds to questions
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Logs data and statistics
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Completes reports as required
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Processes financial and budgetary documents
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Covers for others as needed
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Attends conferences, workshops and trainings to obtain or maintain knowledge of current regulations
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Regular and predictable attendance
Knowledge of:
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Agency policies and procedures
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Agency services and locations
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Interviewing techniques
Skills in:
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Organization
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Communication
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Writing
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Typing/Word Processing
Ability to:
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Conducts Interviews
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Resolves Problems
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Completes routine forms
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Gathers and documents data
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Professionally represents the agency
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Maintains confidentiality
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Maintains accurate records
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Maintains effective working relationships with supervisors and co-workers
