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Customer Account Coordinator Job in Circleville, Ohio US

Customer Account Coordinator

Georgia Pacific LLC - Circleville, OH

Posted: 1/3/2026 - Expires: 4/3/2026

Job ID: 293054426

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Job Description

Customer Account Coordinator

Location: Onsite in Circleville, Ohio
Schedule: Monday - Friday | 8 AM - 5 PM EST | OT may be required based on customer demands

Your Job

Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Circleville, OH. Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.

In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency. A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication. Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.

Our Team

Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.

We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management (PBM). If you're looking for a team where your contributions are seen, supported, and impactful, this is it.

What You Will Do

Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
Track and reconcile order-related information, supporting light billing and payment tracking functions
Monitor and track customer inventory levels and shipment status using Excel or other internal tools
Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows

Who You Are (Basic Qualifications)

2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure
Strong communication skills and the ability to build relationships across departments and with customers
Highly organized and detail-oriented, especially in managing data and account accuracy
Willingness to work on-site with occasional travel (up to 10%) as needed

What Will Put You Ahead

Strong Excel skills (data entry, basic formulas, spreadsheet organization)
Experience in order management, inventory coordination, or accounting-related administrative work
Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS
Previous experience managing customer accounts and collaborating with sales, shipping, or production
Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
85859712
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 5