An official State of Ohio site. Here’s how you know
Live Chat
Contact
ODJFS Logo in OMJ Seeker Header

in
Customer Care Representative Job in Mason, Ohio US
Monster
 
 
 
 

Job Summary

Company
McKesson Corporation
Location
Mason, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Job Reference Code
85878214

Customer Care Representative

About the Job

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Position Summary:

The Customer Care Representative performs customer service activities on behalf of pharmaceutical manufacturers. In this position, the CSR will represent the manufacturer to their customers in the areas of order processing, inquiry handling, and returns requests. This role interfaces with all other 3PL teams to meet customer needs.

Key Responsibilities:

Manages client's customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements.

Answers inbound calls and inquiries from the client's customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre-defined processes.

Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner.

Investigates and resolves customer issues, including but not limited to, shipment discrepancies, delivery delays, pricing differences, order blocks.

Works collaboratively with internal partners, such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections, to promote client and customer satisfaction.

Performs day end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption.

Provides reporting as needed to support the client and operation.

Attends client meetings as needed to represent the Customer Care function.

Processes return orders according to the client return policy.

Coordinates the creation of new client customers through the master data process.

Key Competencies:

Interpersonal skills

Strong sense of urgency to resolve customer issues

Highly accurate data entry and checking skills

Listening and communicating with empathy

Collaborative mindset

Ability to navigate multiple systems

Ability to work within Microsoft Suite, (basic level of Excel and Outlook knowledge)

Computer literacy in a Windows environment

Customer Focus

1 + years of customer service or other relevant experience

Resolution with an effortless customer experience in mind

Ability to communicate in a professional manner via both phone and email

Problem resolution

Citizenship

Promotes a constructive and positive team atmosphere, reflects team values, contributes actively to the team's success

McKesson Specific Functions

Able to make logic and business sense decisions within operational and program guidelines

Minimum Job Qualifications:

Typically requires 1+ years of relevant experience.

Required Skills:

-Strong written communication skills

-Basic math skills

-Self-motivated on all initiatives

-Literacy in a Windows environment

-Multi-tasking/pivoting from one client to another

-Works with sense of urgency

-Proficient in Microsoft Excel and Outlook

-Process Improvement focused

Preferred Skills:

-Proficient in Sales Force

-Proficient in SAP

Work Environment:

Environment (work at home/hybrid) - Office Environment

Physical Requirements (being able to work sitting for 8+ hours a day)

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$15.68 - $26.14

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
 
Apply

Job Tools

  • Save
  • Share
  • Report this job
Apply