Job Description
Mansfield Service Partnersis looking for an Outside Sales Support Specialist for our Sidney, OH location.
ESSENTIAL DUTIES & RESPONSIBILITIES:
CUSTOMER SUPPORT - Assist and support customers and outside sales team with requests to include but not limited to:
Answering phones, customer account look-up, place fuel orders (or route to appropriate Dept)
Provide Fuel Order status updates and ETAs
Customer Support to include sending copies of POD's, invoices, or other needs as requested
Daily Reports to include usage reports or KPI documents
Assist sales team with documentation for customer set-ups, quotes, and proposals
SMARTank - monitor portal to check fuel levels as needed to maximize orders
Initiate equipment service requests
ORDERS
Receive, Enter, Process, Dispatch (if applicable) order requests for Fuel Dept
Maintain scheduled orders and update master list accordingly
Update with correct pricing, product, gallons, PO and ship to locations
Review and check for accuracy to avoid billing or payment delays
VENDORS
Source new vendors nationally as needed and negotiate deliveries and pricing
Utilize the MSP vendor portal and approval process to setup new vendors
Maintain Vendor database for emergency or ASAP orders
Dispatching to Common Carriers to include sending MSP's Pull Points (Supply Points) - a common carrier pulls from MSP's terminal supply and delivers to our customer.
Source out 3rd party or common carrier transportation to provide the delivery of light products to remote customers
Special Customer Support: Cradle-to-Grave support for national accounts that includes utilizing special programs such as Corrigo or Ariba as well as personalized customer service, communication and reporting.
Receive, enter, process, verify and approve vendor invoices utilizing the vendor packet for approval or approval and assignment in Concur for accurate and prompt vendor payment
Review vendor invoices to ensure MSP profitability
Attend and complete various Safety and IT trainings
Other duties as assigned
Physical and Environmental Conditions
The position is located in an office the employee is required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch, talk and hear. The incumbent frequently lifts up to 10 lbs.
Position Type/Expected Hours of Work
This is a full-time position. Work days are Monday - Friday, 8:00 am - 5:00 pm. This position may require long hours, after hours work, and weekend work.
Minimum Education, Experience and Certification
Minimum one (1) year of experience in inside sales or customer service, preferably in either fuel distribution or light industrial sectors.
Previous experience with PDI Enterprise, SkyBitz, & Axxis is preferred
Proficient Microsoft Excel and Outlook
Minimum typing speed of 50wpm
Knowledge, Skills, and Abilities
Must possess effective written and oral communication skills
Must have excellent interpersonal skills and problem-solving techniques and skills
Benefits
Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD)
401(k) plan with company match
Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency
Parental Leave
Tuition Reimbursement
Insurance Discount Programs
Chaplain Program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Mansfield Oil is an equal opportunity employer that takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability status.
