Job Description
DescriptionSummary
The Business Relationships Coordinator is responsible for managing and nurturing business relationships through existing and potential partnerships. This role focuses on maintaining and approving leads, ensuring the seamless execution of sales initiatives, and continuously optimizing processes to enhance operational efficiency and partner satisfaction. The coordinator will work closely with internal teams and external stakeholders to drive growth, improve service delivery, and strengthen long-term strategic relationships.
Essential Duties and Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:
Develop and maintain strong relationships with key strategic partners.
Identify opportunities to expand partnerships and foster long-term growth.
Oversee and approve incoming leads, ensuring they align with strategic objectives.
Track and report on the performance of leads.
Streamline internal processes to enhance operational efficiency and improve customer service.
Monitor the effectiveness of process improvements and adjust as needed.
Support the development and execution of strategic account plans.
Assist in identifying key opportunities for growth within existing accounts.
Share feedback and insights from partners to improve internal processes and offerings.
Track account performance, generate reports, and present findings.
Address any concerns or issues raised by partners and customers, working to resolve them efficiently.
Provide ongoing support to partners to ensure satisfaction and retention.
Work closely with cross-functional teams, including sales, marketing, and customer support, to ensure smooth execution of account strategies.
Monitor and manage incoming communication within partnership-related inboxes.
Respond to queries, direct requests to appropriate teams, and prioritize urgent matters.
Organize and track email communications, ensuring timely follow-ups and responses.
Ensure all partnership-related inquiries are properly documented and escalated as necessary.
Travel occasionally as required to support customer meetings, industry events, or team collaboration.
Perform additional tasks and responsibilities as directed by management to support business needs.
Adapt to new challenges and evolving priorities within the role.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required.
2 -3 years of experience in account management, customer service, or a related role.
Familiarity with lead generation, sales processes, and CRM systems.
Strong communication skills, both written and verbal.
Excellent organizational and time management abilities.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Analytical mindset with the ability to track and report on key performance indicators (KPIs).
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong interpersonal skills with the ability to build and maintain relationships with key stakeholders.
Proactive and self-motivated with a keen ability to work independently as well as part of a team.
Detail-oriented with a focus on ensuring accuracy in all tasks and communications.
Flexible and adaptable to changing business needs and priorities.
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For further information, please review the Know Your Rights notice from the Department of Labor.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
