POSITION SUMMARY:
The Application Support Administrator is responsible for the configuration, maintenance, and support of critical business applications. This position will work with cross-functional teams to troubleshoot and resolve issues related to the application and ensure that it is available and functioning as required. In addition, the Application Support Administrator will also be responsible for managing the software vendor and facilitate necessary software upgrades, patches, and testing.

ESSENTIAL JOB FUNCTIONS: 

• Manages and supports critical business applications to ensure that they are available and functioning as required.
• Troubleshoots and resolves issues related to the application and collaborate with cross-functional teams to identify and implement solutions.
• Configures and maintains application settings and user accounts.
• Performs software upgrades, patches, and testing to ensure that the application is up-to-date and secure.
• Maintains documentation on application configuration, changes, and issue resolution.
• Communicates effectively with stakeholders to ensure that they are informed about application updates and changes.
• Provides training and support to end-users to help them effectively use the application.
• Monitors application performance and proactively identify and address issues with the vendor or other internal resources.
• Participates in the requirements gathering, configuration and implementation of new business applications as required.
• Performs other duties as required.

• Business application support, including software installation, configuration, and maintenance.
• Software upgrades, patches, and testing processes.

• Organizing, completing, and reporting on projects.
• Composing clear, concise, and informative documents.
• Handling difficult situations in a tactful and professional manner.
• Analyzing complex problems, evaluating alternatives and making sound recommendations.
• Using the internet, remote communications, and other advanced tools to increase productivity and perform job functions.
• Effectively presenting information and responding to questions from groups of managers, clients, outside agencies, and the general public.
• Writing and speaking that is easily understood by others.

• Effectively utilize computers, automated systems and related software applications.
• Achieve professional confidence of others used to assimilate and understand complex information.
• Interpret and apply program and project requirements in addition to applicable codes, rules policies and regulations.
• Conduct research and write reports.
• Develop, oversee, and implement projects and programs in a variety of areas. Elicit cooperation and collaboration from others as well as creatively solve problems and resolve disputes.
• Develop and implement effective City organizational policies and procedures.
• Communicate effectively, both orally and in writing; speak in public.
• Establish and maintain effective working relationships with subordinates, peers, superiors, vendor representatives and clients.
• Multi-task in a fast-paced environment.

• Associate's degree in Computer Science, Information Systems, or a closely related field.
• Two (2) years of experience in application support, administrator or a similar role.  
• Experience or knowledge of SQL and scripting is a plus.
• Experience or knowledge of ITIL processes is a plus. 

•  None