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Service Solutions Consultant Job in Cleveland, Ohio US

Service Solutions Consultant

AVI-SPL - Cleveland, OH

Posted: 1/10/2026 - Expires: 2/9/2026

Job ID: 293081171

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Job Description

Description
WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

As a Service Solutions Consultant, you will be responsible for partnering with our regional offices to position and close solutions-oriented Service offerings. This role works closely with Sales Management and Account Managers and local office leadership to target Customers that are underserved from a Service offerings perspective. Within new or existing accounts, this position will work with assigned Account Managers to expand existing offerings by bringing forward the full value of the entire Service capabilities of the company. This role plays a critical role in creating tailored service strategies by enhancing and enabling successful solutions through deep technical and operational expertise.

Day-To-Day Responsibilities:


* Drive strategy meetings with sales managers across their customer accounts with a Services-oriented solution approach.
* Serve as a subject matter expert (SME) on all company service offerings, capabilities, and processes.
* Participate in client discovery sessions to identify opportunities for service optimization or expansion including client needs and care abouts
* Incorporate customer requirements in actionable service solutions via Master Service Agreements and/or Statements of Work
* Work together with Solutions Architects to ensure the technical requirements are captured, properly accounted for and positioned as part of our solution deliverable
* Build and maintain strong relationships with key customer stakeholders to ensure AVI-SPL maintains a favorable position and that the desired value proposition is being provided.
* Remain present with clients as part of their ongoing Annual or Quarterly Business Reviews acting as a liaison between sales and service operations/delivery.
* Engage with the Company's regional and local office leadership to understand regional trends or demands for technology Services. Interact with key Customer stakeholders - both potential and existing - to collect direct feedback on market requirements.
* Advise Sales on best practices for positioning service value and aligning with client business outcomes.
* Track and communicate service feedback and performance metrics to continuously improve offerings.
* Perform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

WHAT WE'RE LOOKING FOR

Must-Haves: replace with specific with product type role.


* Minimum of a 4-year degree or comparable industry experience
* Minimum of 5 years of progressive consulting


* Strong teamwork skills to operate in a team selling environment to new and existing Customers
* Excellent presentation skills and be comfortable sharing thoughts with leadership and Executive stakeholders from AVI-SPL, Customers, Manufacturers, and Third-Party Service Providers
* Strong written skills and competence with business applications used to construct documents, financial analysis, or presentations
* Excellent capability to switch tasks while adapting to changing priorities
* Energized se

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjgyOTM2LjEwNTA4QGF2aXNwbGNvbXAuYXBsaXRyYWsuY29t

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4