Job Description
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewMotorola Solutions (NYSE: MSI) is a global leader in mission-critical communications and analytics.
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.
Avtec, a Motorola Solutions company, provides dispatch consoles for mission-critical and business-critical operations centers. With the long lifespan, software-based Scout system, Avtec continues its legacy of providing proven, trusted, and reliable solutions to clients around the world.Job Description
The Field Systems Integration Engineer is responsible for integrating systems into complex customer operational environments and interfacing with customers over the telephone/in person in order to analyze and resolve technically complex problems.
Responsibilities include but are not limited to:
Prepares and configures Scout for integration into complex customer systems
Completes installation, testing and acceptance of Scout in complex customer systems
Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium
Determine most cost-effective repair/resolution to minimize customer downtime
Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure
Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions
Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution
Provide after-schedule support on an as needed basis
Work collaboratively with the Sales team to support pre-sales system designs and technical presentations.
Provide on-site end user training
Coordinates design of subsystems and integration of total system
Confers with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues
Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable
Uses computer assisted engineering and design software and equipment to perform engineering and design tasks
Must be able to travel 75% of time
Qualifications:
Associate's or Bachelor's Degree in a technical or engineering field
OR 2+ years of relevant working experience in software, networking, IT, public safety, wireless or related field
Interpersonal/Soft Skills:
Self-motivated with the ability to work well both in groups and independently
Ability to scope effort and coordinate work to meet Project and customer timelines
Excellent written & verbal communication skills
Strong ownership, personal accountability and interpersonal skills a must
Great peer to peer collaboration, troubleshooting and attention to details
Service minded individual with solid integrity that thrives under pressure
A can-do attitude with desire to learn, grow and contribute to the IT awareness of Avtec Engineering teams
Growth Mindset constantly looking to better oneself
Technical Skills:
Windows OS/Applications configuration and troubleshooting
IP Network troubleshooting
Working knowledge of LAN/WAN networks
Working knowledge of PC hardware
Familiarity with radio or communication technologies
Desired/Preferred Skills:
SQL Database
IP Radio Technologies
IP Telephony
Travel Requirement:
Anticipated travel to be 75% of the time. Travel will be to Motorola Solutions customers throughout North America with the possibility of international travel.
Target Base Salary Range: $65,000 - $75,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Basic Requirements
Required Skills:
Associate's or Bachelor's Degree in a Technical or Engineering field, OR 2+ years of experience working in the following areas: Software, Networking, IT, Public Safety, and Wireless Communications.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
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Travel Requirements50-75%Relocation ProvidedNonePosition TypeNew GradReferral Payment PlanYes
Our U.S.Benefitsinclude:
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
10 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
