Job Description
About The Kendall Group
The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary: Reporting to the Location Manager, the Inside Sales Representative is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. The Inside Sales Representative will be responsible for developing new leads, communicating with customers and vendors, understanding their needs, ensuring a smooth sales process, and being able to close sales.Exciting work you will do:
The essential duties and responsibilities of the Inside Sales Representative position will consist of, but are not limited to, the following:
Maintain a positive, empathetic, and professional attitude toward customers
Respond promptly to customer inquiries
Communicate with customers and vendors through various channels
Acknowledge and resolve customer complaints
Participate in sales and product training sessions
Process orders, quotes, customer and vendor portals, and requests
Keep records of customer interactions, transactions, comments, and complaints
Communicate and coordinate with colleagues, customers, and vendors as necessary
Explain and articulate product features and applications
Make outbound calls to potential customers and follow up on quotes and leads
Understand customers' needs and identify sales opportunities
Maintain a database of current and potential customers
Provide the customer product submittal sheets for their approval and track their progress
Research and qualify new leads
Close sales and achieve sales targets
Stay current on new and evolving product offerings and utilize knowledge in selling activities
Perform other duties and projects as assigned
Competencies you possess:
Service Excellence
Results
Action Oriented
Accountability and Responsibility
Understanding Others
Listening
Problem Solving
Teamwork and Collaboration
Priority Setting
What you'll need:
Work Experience: 2 years' distribution or customer service experience.
Education: HS diploma or GED.
Analytics/Computer Skills: Proficiency in Microsoft Office.
Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in a fast-paced, continuously evolving environment.
Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service.
Communication Skills: Strong interpersonal communications, problem solving, organizational and written/verbal communication skills.
Physical, Mental and Visual Skills: Ability to see, talk and hear; ability to sit for 8 hours a day.
Physical Environment: Normal office environment.
Qualifications we prefer but don't require:
Work Experience: 2 years' pipe, valve and fitting sales experience, technical degree or equivalent combination of skills and experience.
Education: Associate or bachelor's degree.
Analytics/Computer Skills: Salesforce or Epicor / Solar Eclipse.
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
