Position Responsibilities:
Provide first-level technical support for hardware, software, and peripheral issues
Respond to and resolve IT tickets and phone requests in a timely, customer-focused manner
Diagnose and document technical issues via phone, remote access, and on-site visits
Install, configure, and support computers, printers, displays, phones, and mobile devices
Support VPN connectivity and remote access for staff
Assist with user account setup, transfers, and terminations using Active Directory
Maintain IT asset inventory and documentation
Support agency software systems, including vendor-hosted applications
Open and manage vendor support tickets as needed
Monitor IT systems and proactively identify issues to prevent downtime
Assist with backups, upgrades, and scheduled maintenance
Perform other related duties as assigned
Position Requirements:High school diploma or equivalent required
Minimum of one year of IT or computer user support experience
Experience troubleshooting issues in a Microsoft Windows domain environment
Working knowledge of Microsoft Outlook and Microsoft Office
Ability to be on-call for outages or occasional evenings/weekends as needed
Preferred Experience Includes:
IT help desk or customer support environment
Windows server and file system experience
Remote troubleshooting via screen-sharing tools
Work Schedule & Location
