Job Description
Description
A historic feel mixed with modern amenities awaits you at The Westin Great Southern Hotel in downtown Columbus, Ohio. Ideally situated near the German Village in a historic red brick building, our hotel offers our guests a relaxing getaway in the heart of downtown.
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard
to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
We are looking for our next great team member to join our management team and lead and assistant the Front Office team. We are committed to providing you with:
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family
members.
Discounts at Marriott brand properties Worldwide.
In this role, you will be the Front Office Manager, overseeing the day-to-day operations of the front desk team.
Here is what you will be doing each day:
Manage daily hotel quality standards, guest satisfaction, and service recovery.
Interview, hire, train, coach, and evaluate staff; address performance and disciplinary matters as needed.
Provide clear verbal and written communication to team members.
Monitor performance, staffing levels, occupancy, costs, and inventory.
Resolve guest concerns professionally and efficiently, including follow-up communication.
Oversee Front Office operations, including Guest Services, Bell, Reservations, Concierge
Participate in hotel leadership and departmental meetings.
Maintain regular attendance and perform additional duties as assigned
Does this sound like you?
2-5 years' experience as a Front Office Manager
Proven leadership to associates to achieve goals while maintaining a high expectation to standards in regard to quality and presentation
Communicates goals and expectations and inspires associates to achieve goals and advance careers
Build moral and spirit
Demonstrate ability to lead by example
Participative management style.
Instill a guest service attitude in all associates.
Marriott Experience a plus
Our differences are what make us great:
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
