As a Product Support Specialist, you will be responsible for matters related to new product development and technical support for new and existing product lines, both domestically and worldwide.
Duties & Responsibilities:
- Provide technical support to customers, sales network, customer service personnel, and international subsidiaries.
- Initiate new project requests.
- Work with sales network and end users to investigate material usage and industry pricing to enhance the success of new product development.
- Monitor progress on new product development and work with Engineers on existing products to make changes necessary to meet the changing requirements of customers or industry standards.
- Work with engineering to write and release industry-focused seminar papers based on laboratory and field research.
- Analyze and resolve product malfunctions and complaints.
- Visit customer locations to provide product training.
- Travel when required with sales network personnel in support of sales efforts and to identify new opportunities.
Qualifications and Requirements
- Associate’s degree in electrical or mechanical engineering technology preferred or equivalent work experience.
- 1-3 years of experience in the markets PLP serves or with the products PLP uses
- Ability to use a computer and applications such as Microsoft Word and Excel.
- Ability to effectively communicate in both verbal and written situations involving customers, internal personnel, and field sales service representatives
- Good verbal and written communication skills
Travel:
Schedule
- Fulltime
- Standard office hours with flextime
Benefits:
- 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years
- Enrollment in company profit sharing after two years
- Medical, dental & vision insurance, including free preventative care
- Wellness & Employee Assistance Program (EAP)
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, paid company holidays, and vacation purchase program
- Short & long-term disability
- Parental & family leave; military leave
- Inclusive & welcoming company culture
- Career development & tuition assistance
- Student loan debt repayment program
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