Responsibilities: An information technology (IT) Tier 1 Technician is a technology professional with an aptitude to develop and apply a broad range of knowledge and skills in many areas of IT, but without a specific specialty. Responsibilities include:

• Delivering support by using SciTec’s help desk ticket system through JIRA software. End user requests are generated through tickets and communication regarding ticket status is delivered through

• Installing, updating, and evaluating new software and hardware, and running tests to ensure compatibility of software with OS, etc
• Serve as the on-site point of contact for Tier 1 IT support at the satellite office, owning local triage, incident response, and routine service requests.
• Collaborate daily with remote IT teammates via chat/voice/video to coordinate work, share status updates, and resolve issues efficiently.
• Proactively identify local office IT needs (hardware lifecycle, spares, common issues, training gaps) and communicate recommendations to the larger IT team.
• Providing technical support to users, both in-house and remote, and troubleshooting computer problems. (e.g. maintaining email distribution lists, creating new lists, resetting password, installing workstations on desktops)
• Manage on-site IT assets (imaging/deployment, swaps, RMA coordination, shipping/receiving, secure disposal) and keep inventory records current.
• Implementing and maintaining security standards, policies, and procedures, and monitoring security certificates
• Instructing users on information system procedures, and how to properly use IT resources
• Collecting, and summarizing information to prepare project status reports, and identifying and resolving project issues
• Other duties as assigned

Examples of day to day tasks:

• Be the “hands and eyes” for the remote IT team: rack/stack simple equipment, cable checks, swap peripherals, validate connectivity, collect logs/screenshots.
• Set up new hires locally (workstation deployment, peripherals, account access verification) while coordinating with remote teammates for approvals/steps.
• Maintain a small local stock of critical spares (laptops, docks, keyboards, mice, adapters) and recommend reorder points.
• Coordinate shipping to/from other offices for repairs or replacements and track chain-of-custody for equipment.
• Communicate with users and stakeholders on ticket progress, ETA expectations, and post-resolution follow-ups to ensure satisfaction.
• Provide hardware troubleshooting
• Resolve login difficulties
• Identify and help resolve performance issues
• Perform software installation and updates
• Troubleshoot printer problems
• Help prevent data loss
• Help grow knowledge base via documentation
• Help with scheduled maintenance updates
• Handle support and manage ticket queue
• Perform discovery of facts and symptoms for IT issues before escalation
• Troubleshoot and resolve dns, networks, and application access issues

• Comfortable working independently as the primary on-site IT resource, with strong time management and follow-through.
• Proficient in Linux command line
• Good understanding of computer systems, operating systems (Windows 10 & 11, RHEL), software, and devices
• Ability to communicate effectively with customers, both verbally and in writing
• Patient and friendly, with a commitment to providing excellent customer service
• Ability to diagnose and resolve basic computer technical issues with the ability to break down technological processes and provide clear, step-by-step instructions.
• Ability to read and interpret code.
• Versatile, flexible, and willing to work in a dynamic environment with rapidly changing priorities
• Team oriented; there to help others and take on tasks in the spirit of collaboration
• Proficient with Google and able to research and troubleshoot issues
• Ability to obtain and maintain a DoD security clearance
• Detail oriented

 Candidates with the following skills are preferred:

• 2-year degree in Information Technology, Network Engineering, Computer Engineering, other relevant technical field, or equivalent experience

• Active Directory
• Familiarity with cloud computing and network administration (i.e. Azure, AWS, firewalls, VPN, DNS)
• RHEL Linux
• CompTIA (A+, Linux+, Security+, Network+)

Physical Requirements

• Ability to work (standing or sitting) at a computer for long periods of time
• Ability to kneel and crawl when necessary to setup work stations and server racks (plugging wires into walls, etc.)
• Ability to work and move equipment between different locations (i.e.. Boulder North and South for Boulder positions)
• Ability to lift and handle desktops, laptops, printers and accessories to deploy or service said equipment, up to 50lbs

*Resumes, Cover Letters, and Applications which are generated by AI will not be considered for employment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

SciTec offers a highly competitive salary and benefits package, including:

• 4% Safe Harbor 401K match
• 100% company paid HSA Medical insurance, with a choice of 2 buy-up options
• 80% company paid Dental insurance
• 100% company paid Vision insurance
• 100% company paid Life insurance
• 100% company paid Long-term Disability insurance
• 100% company paid Hospital Indemnity insurance
• Voluntary Accident and Critical Illness insurance
• Short-term Disability insurance
• Annual Profit-Sharing Plan
• Discretionary Performance Bonus
• Paid Parental Leave
• Generous Paid Time Off, including Holiday, Vacation, and Sick Pay
• Flexible Work Hours

The pay range for this position is $50,700 - $62,300/year. SciTec considers several factors when extending an offer of employment, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills. This is not a guarantee of compensation.

SciTec is proud to be an Equal Opportunity employer. VET/Disabled.