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Strategic Account Operations Manager Job in Columbus, Ohio US
Monster
 
 
 
 

Job Summary

Company
McKesson Corporation
Location
Columbus, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Job Reference Code
86012609

Strategic Account Operations Manager

About the Job

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Strategic Account Operations Manager (Pharma)

Reporting to the Sr. Manager of Account Operations, the Strategic Account Operations Manager provides oversight and management of assigned complex and strategic accounts, ensuring the customer and program activity is appropriately managed throughout the customer lifecycle, understanding the programs may evolve frequently. This individual will drive outstanding customer experience, program and contract accuracy, and cross business unit collaboration and consistency.

He/She must be able to work effectively with individuals in both business and technical roles. He/She

should have ability to manage contractual obligations of customer and navigate across the various

functions of the business.

The Strategic Account Operations Manager is also responsible for balancing customer management with strategic projects benefitting the team, business and/or product.

What Strategic Account Operations Managers Do?

Primary responsibilities include:

Serves as primary point of contact for day-to-dayoversight and management of multiple, complex andstrategic accounts, and ensures account satisfaction andengagement in support of account retention
Accountable for the successful management ofall account contract deliverables within contract termsand review of account invoices against contractualobligations for accuracy and validation
Serves as initial point of contact for day-to-dayprogram support and issues, researches andcommunicates corrective actions to resolve increasinglycomplex account problems directly, escalates concernseffectively when appropriate, and/or engages internalteams to assist as needed
Documents and maintains program plans, measuresprogress towards account goals and objectives, andmanages risk/mitigation plans
Drives a culture of continuous improvement andoperational excellence by leading process improvementinitiatives and promoting best practices within the team toensure a consistent, high quality and repeatable accountexperience
Proactively utilizes data, working with internal and/oraccount data teams, to anticipate and evaluate
trends/risks and make appropriate recommendations foraccounts
Proactively applies industry, customer experiencemanagement, and program optimization knowledge,
engaging with internal/external stakeholders, to improvecustomer satisfaction and provide recommendationsbased on business needs and program goals
Maintains strong, collaborative working relationshipsacross CMM and McKesson, works with internal teams toassist in meeting account requirements, and leadsactivities among supporting teams
Acts as a resource for colleagues with less experienceand serves as an advisor on smaller account activitiesincluding issue resolution
Participates in and/or leads special initiatives strategic tooverall business and/or product line

Critical Skills:

Proven problem-solving skills
Ability to build trust and credibility across all levels
Composure and diplomacy under pressure when resolving urgent customer issues
Strategic and creative thinker with confidence in sharing ideas
Skilled at prioritizing multiple deliverables in cross-functional environments
Strong project and process management expertise
Experience in strategic customer relationship and experience management
Proficient in contract/SLA oversight, risk mitigation, and solution optimization
Effective task delegation and team coordination
Strong data acumen
Working knowledge of Salesforce (SFDC) preferred

About You

You love working with people - both colleagues and clients - in a fast-paced environment. You have a healthy mix of left-brain (detail-oriented and analytical) and right-brain (charismatic and collaborative). You take a data-driven approach to understanding your clients and are always up-to-date on industry trends. You are results-oriented, self-motivated, and have a high level of initiative.

Bachelor's degree or equivalent
7+ years of customer support/account operations/account management experience and healthcare experience (prior experience in account management leadership a plus)
Great communicator, either one-on-one, in writing, and in formal presentations, with clinical, operational, IT, and executive clients
Ready to have an immediate impact on multiple client relationships
Top-notch strategic acumen, problem-solving, and analytical ability
Specialized Knowledge/Skills - Healthcare, Prior Authorization, Affordability (eV, DC, CoC, etc.) Biopharma knowledge a plus. Proven skills in project management. History working with customers and cross functional teams.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$97,800 - $163,000

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
 
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