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Sales Center Manager III - Operations Job in Columbus, Ohio US

Sales Center Manager III - Operations

United States - Columbus, OH

Posted: 1/18/2026 - Expires: 2/17/2026

Job ID: 293107818

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Job Description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Primary Objective

The Sales Center Manager- Operations is responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.

Major Function and Scope

-Achieves revenue, budget and other business objectives for each fiscal year.

-Develops business relationships with key customers within the store coverage area.

-Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.

-Provides leadership and direction in the pursuit of store objectives with employees.

-Communicates and works closely with customers to maximize market penetration and margin potential.

-Develops and implements strategic plans to accommodate corporate goals.

-Advises customer on product selection, pricing and sales volume and continues to build customer relations.

-Analyzes and controls expenditures of SSC to conform to budgetary requirements.

-Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the "on Demand" reporting process.

-Ensures prudent credit transactions and manages account collections.

-Participates in the planning process by providing accurate, achievable sales forecasts.

-Align achievements with corporate goals, standards, and objectives.

-Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.

-Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.

-Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties. Assists where necessary. Recruits, hires and manages SSC staff associates. Includes daily support and direction, as well as on-going performance management and development.

-Manages store metrics to ensure performance.

-Maintains store KPI's to meet audit expectation requirements.

-Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.

-Performs other related duties as required.

Experience and Knowledge Required

-HS diploma and 5+ years relevant sales experience required OR

-Bachelor's degree in Business or related field and 1+ years of relevant sales experience. 4 years prior selling experience. Prior customer service experience is a plus.

-Minimum 2 years previous management experience.

Competencies

Strong interpersonal skills, excellent written and verbal communication skills. Analytical aptitude; time management and organizational skills. Proven training, teamwork, and leadership skills. Ability to "multi-task." Demonstrated follow-up and follow-through skills. Must be proficient in MS Word, Excel, and PowerPoint. Must be Dal-Tile certified to operate powered industrial trucks.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly r

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjEwMzMxLjEwNTA4QG1vaGF3a2luZHVzdHJpZXNjb21wLmFwbGl0cmFrLmNvbQ

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 5