Key Responsibilities

Technical Execution & Product Support

• Provide accurate, timely technical support for product applications, design inquiries, and system performance questions.
• Diagnose and resolve moderately complex or non-standard scenarios using engineering principles grounded in product constraints and customer requirements.
• Review and refine technical documentation, contributing to updates or enhancements of design tools and resources.
• Translate complex technical concepts into clear, actionable guidance for internal and external stakeholders.

Project & Cross-Functional Work

• Lead defined portions of multidisciplinary projects involving engineering, sales, product management, and quality teams.
• Support continuous improvement through participation in process enhancements, pilot programs, and new tool or product rollouts.
• Provide technical content, training support, or feedback loops to ensure successful launches of new tools, services, or product offerings.

Mentorship & Team Collaboration

• Informally mentor earlycareer engineers by sharing best practices, lessons learned, and technical insights.
• Review peer work for accuracy, clarity, and alignment with engineering standards, offering constructive and supportive feedback.
• Actively contribute to team knowledge-sharing, onboarding, and internal resource development.

Process & Capability Development

• Identify recurring issues and propose improvements to documentation, tools, or workflows.
• Raise technical or operational concerns proactively and recommend practical, engineering-informed alternatives.
• Model shared accountability through consistent followthrough, effective communication, and a collaborative team mindset.

Qualifications

• Bachelor’s degree in Civil, Mechanical, Environmental, or a related engineering discipline.
• EIT certification required; PE licensure preferred or actively in progress.
• 5+ years of relevant engineering experience.
• Experience in technical customer support, field engineering, or infrastructure product applications preferred.

Skills & Competencies

• Strong analytical and problemsolving skills with sound engineering judgment.
• Clear, confident communicator able to tailor messaging for technical and nontechnical audiences.
• Collaborative, teamoriented mindset with a focus on shared success.
• Highly organized and reliable, capable of managing multiple workstreams and adapting to shifting priorities.
• Comfortable navigating ambiguity and proactive in offering solutions.

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