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Senior Operations Manager- Hospitality Job in Cincinnati, Ohio US

Senior Operations Manager- Hospitality

Standard Parking Corporation - Cincinnati, OH

Posted: 1/21/2026 - Expires: 4/21/2026

Job ID: 293112743

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Job Description

Senior Operations Manager- Hospitality




Requisition ID

2026-55900



Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location

US-OH-CINCINNATI



Location Name

0006Y - CINCINNATI REGION - **OPEN



Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2

580 WALNUT ST SUITE PO150



Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City

CINCINNATI



Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province

OH



Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code

45202


JobLocation_Header

CINCINNATI OH United States


Position Type (Portal Searching)

Full-Time


Category (Portal Searching)

Parking Operations Management


Overview




SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."



We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.



Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.


Responsibilities




The Senior Facility Manager manages the operation through effective leadership, developing client relationships and superior customer service, human resource management and budget management. Additionally, the Senior Facility Manager leads an effective operation by ensuring all employees perform their job functions to the SP+ standards of operational excellence. This includes:



Delivering premier customer service to our clients.
Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed.
Maximizing profitability through revenue development, facility marketing, cash control procedures and expense reviews.



If you're someone who thrives in an environment where you will be challenged with a broad range of simultaneous duties, this might just be the right opportunity for you!

Revenue Reporting and Budget Management

Ensure that proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary.
Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility's bank account. Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.
Manage the operation's budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
Identify all procurement and vendor service needs of the location.
Perform general accounting duties such as accounts payable, payroll and petty cash.



Workforce Management

Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions. Employees include attendants, cashiers, bookkeepers, and maintenance personnel.
Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.



Client Retention & Satisfaction

Ensure pro-active communication with client regarding opportunities to improve operations.
Resolve client requests, concerns and issues diplomatically.
Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.



Marketing & Revenue Optimization

Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans or prepaid parking services.



Safety & Risk Management

Monitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policy and procedures to ensure compliance with all OSHA laws.


Qualifications






Bachelor's degree in a related field preferred or equivalent combination of education and experience
Prior experience to lead, manage and motivate team members
Strong customer service skills and focus
Excellent verbal and written communication skills
Ability to multi-task or work independently
Ability to react and problem solve quickly
Ability to understand and communicate company policies and procedures
Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets
Ability to learn internal computer programs
Prior experience developing budgets and P&L review a plus
Parking management experience preferred but not required
License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record

Salary Range: $60,000 - $72,000 annually per year



Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.





Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com We are here to assist you.


Location




US-OH-CINCINNATI


SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
86032811
Salary
$60,000.00 - $72,000.00 /year
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5

Workplace Documentation: 5