Job Description
Description
Hyson is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team. This exciting and challenging role is critical to delivering exceptional service and support to our customers. The ideal candidate will play a key role in managing customer interactions, resolving inquiries efficiently, and contributing to overall customer satisfaction.
Core Responsibilities:
Respond to electronic requests for customer and field personnel (phone, email)
Process orders and closing opportunities in the ERP and CRM systems.
Follow Up on Quotes/Drive Sales, supporting digital marketing efforts, by communicating with customers/potential customers digitally.
Answer incoming calls regarding customer quotes/orders, product problems, service questions and general customer concerns.
Process returns and / or issue credits. Handle special customer requirements.
Process PO requests/Invoices via specific portals, EDI
Enter customer complaints/positive feedback into the customer feedback log. Process any follow-up, as necessary.
Distribute incoming and process outgoing mail.
Maintain files for customers, orders, returns, and electronic invoices.
Process Accounts Receivables, as directed.
Identify, implement, and sustain process improvements.
Other related duties and projects as assigned.
Acts in alignment with the company Code of Business Ethics and Conduct
Qualifications:
2 years' experience in customer service
Able to interact with customers, field sales, internal and distribution personnel.
Experience with ERP systems.
EDI, Customer specific portals (i.e. Ariba)
Familiar with customer order entry process in a manufacturing environment.
Able to work within a teamwork environment.
Able to work independently on assigned tasks, with minimal direct supervision.
Able to plan, organize, and prioritize multiple tasks.
Detail oriented.
Results oriented and goal driven, with a focus on customer satisfaction.
Strong Microsoft Office skills (Word, Excel, Power Point, Outlook)
Education Requirements:
High School Diploma or equivalent
Associates or Bachelors degree, preferred
Qualifications
Behaviors
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Education
High School (required)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
