The Manager, Workforce & Business Solutions coordinates the scheduling, enrollment, and logistics of the workforce noncredit open enrollment trainings, classes, and workshops. The manager also assists with departmental marketing, administrative duties, online classes and administration, assisting with business clients, and training special department events and grant responsibilities as assigned by the supervisor.
 
 Shift: Monday - Friday; 8:00am - 5:00pm. Evenings and weekends, as needed.
 Location: Springfield Location

• Provides front line customer service for visitors, students, faculty, and staff visiting the Workforce Development Office.

• Schedules, markets, and recruits for open enrollment courses to fill in demand pathways. Works with both prospective students and key partners to fill classes and secure funding, where possible. Coordinates all logistical aspects of the course including, but not limited to, providing supplies, books, all support to the instructor, and support as needed to students.

• Manages student enrollment in all open enrollment courses, including tracking of student information, payments, completion, all sales by dollar amount, number of students in each class, any industry certificate earned, and other data needed to be collected and provided by the department in a timely manner. Manages and maintains a detailed training calendar of all open enrollment training.

• Actively engages with regional job centers to grow enrollment, including scheduling regular recruitment activities with clients and employees. Represents the department at job fairs, career fairs, and other open enrollment student recruitment opportunities.

• Works with the marketing department and department personnel to prepare marketing materials, collateral, website content, social media exposure, and email marketing.

• Assists the department with logistics related to contract training, as needed, including contracts, scheduling, supplies, marketing, and/or other tasks as assigned.

• Collaborates with the college community to grow noncredit to credit pathways and opportunities, continuing to leverage all departments and offerings for student success.

• Performs various office duties including composing and preparing appropriate divisional correspondence and reports, creating and maintaining appropriate files, creating and processing department contracts, invoicing, and ordering office and instructional supplies.

• Assists with department grant responsibilities, as needed and assigned.

• Assists with special projects and events related to business operations.

• Represents the Workforce and Business Solutions department, and Clark State College, on workforce councils and boards, as assigned.

• Manages and updates the WIET system for Clark State College when changes occur.

• Serves as Program Coordinator for Workforce STNA License 3651305.

• Performs all other duties as assigned by the supervisor.

Knowledge and Skills

Experience
Two years to five years of similar or related experience. 

Education
A Bachelor's degree. 
Certificates, Licenses, and Registrations: Requires travel to multiple campus locations; a valid driver's license and/or dependable transportation is required. 

Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information, building relationships, or soliciting cooperation. 

Other Skills

• Proven ability to multitask effectively in a fast-paced office environment with frequent interruptions

• Demonstrated capacity to manage a demanding workload across diverse functional areas

• Highly organized with a strong ability to prioritize and manage multiple projects simultaneously

• Advanced proficiency in Microsoft Office Suite and Constant Contact email marketing platform

• High level of initiative, self-direction, and personal integrity, including handling sensitive and confidential information

• Strong time management skills with strict attention to detail and accuracy

• Consistently maintains polished professional attire and grooming in alignment with college standards

• Excellent verbal and written communication skills

• Strong customer service orientation with the ability to work effectively with a diverse population

Physical Requirements

The work requires minor physical exertion such as short periods of standing, walking over rough, uneven surfaces, some recurring bending, crouching, stooping, stretching, reaching, or similar activities. Job may require recurring lifting of lightweight objects with infrequent bending or stooping alternating with the lighter activities. Job requires minimal agility and dexterity. 

Work Environment

Occasional exposure to objectionable conditions or variations such as those found in variable weather conditions or light industrial settings.