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Customer Care Representative - Service Account Manager Job in Brecksville, Ohio US

Customer Care Representative - Service Account Manager

Johnson Controls Inc. - Brecksville, OH

Posted: 1/23/2026 - Expires: 4/23/2026

Job ID: 293119436

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Job Description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

Competitive salary

Paidvacation/holidays/sicktime-15 days of vacation first year

Comprehensive benefits package including 401K, medical, dental, and vision care -Available day one

Company vehicle

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Check us out!:https://youtu.be/pdZMNrDJviY

What you will do

The primary role of the Customer CareSalesRepresentative is tomaintainand grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.

How you will do it

Adhere to current Johnson Controls policies, procedures, products, programs and services.

Manage all retention activities within an assigned service agreement customer base of$3M-$3.5M.

Responsible for retention, customer satisfaction and growth within the customer base

Deliver increased sales against an assigned quota.

Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).

Interface effectively with district operations to deliver and improve service delivery.

Determine customer needs and develop sales strategies to meet those objectives.

Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

What we look for

Required

High School Diploma

Technical aptitude is a must for success i.e., Microsoft Office, Salesforce, Ace, Report to Web

Preferred

BA, BS or similar degree highly preferred

2+ years of sales and/or customer service experience with a similar product, service or industry

Highly motivated and success driven.

Excellent communication skills and ability to quickly qualify opportunities.

High degree ofself-discipline.

Independent, creative thinker.

Ability to sell intangible services.

#SalesHiring

Salary Range: HIRING SALARY RANGE: $56-75k (Salary to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) Thisrole also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annualmargin. This position includes a competitive benefits package. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
86061049
Salary
$56,000.00 - $75,000.00 /year
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4