• Reviews records and/or reports to ensure compliance with SOPs and within regulatory guidelines before lot release (release of blood components for labeling).
• Reviews daily, weekly, and monthly quality control and maintenance records of equipment, supply, and storage for the applicable collection date before lot release.
• Perform data entry of blood donation record into system if applicable.
• Initiates the appropriate deviation reporting forms and communicates with the appropriate management of unacceptable conditions for lot release.
• Organizes and correlates in an established manner all paperwork associated in the record review process for record retention purposes.
• Responsible for independent and/or collaborative decision making regarding critical steps in donor qualification, determining viability of product, and product release.
• Serves as the internal and external point-of-contact for complex questions/concerns related to Record Review/Lot Release.
• Contacts donors via phone, letter, or email to verify donation information.
• Participates in meetings and communicates effectively to foster a team environment.
• Assists in the development and achievement of departmental goals and objectives in support of the vision and mission of Versiti.
• Assists in the implementation of federal requirements, blood center directives, and SOPs.
• Seeks to participate in process improvement projects.
• Completes projects/tasks according to established project plans.
• Other duties as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

Education

• High School Diploma required
• equivalent required
• In lieu of academic degree, equivalent combination of education and/or commensurate experience (2+ years) in healthcare or blood banking required

Experience

• 1-3 years Minimum 1-year health care, laboratory, or blood banking experience required
• 1-3 years Minimum 1-year donor qualification or record review experience preferred

Knowledge, Skills and Abilities

• Demonstrate service excellence skills with ability to use tact and care in all situations according to people’s individual differences. required
• Ability to apply judgment to detailed but very structured written or oral instructions. required
• Able to organize work to provide productive work flow. required
• Be able and available to work a flexible schedule as required based on volume, timing of blood collections and other departmental variables. required
• Ability to write complex reports and correspondences. required
• Ability to speak effectively with donors, volunteers and employees of the organization utilizing instructive or persuasive skills. required
• Ability to work independently with minimum supervision, multi-task, and work with confidential information. required
• Demonstrated knowledge of current Good Manufacturing Practices, Food and Drug Administration (FDA) regulations, and AABB standards related to blood center operations and collection requirements. required
• Possess the following: * Professional demeanor * Projection of appropriate professional image * Analytical skills * High level of organizational and detail-oriented skills * Excellent communication and customer service skills. required

Tools and Technology

• Personal Computer (desk top, lap top, tablet) required
• General office equipment (computer, printer, fax, copy machine) required
• Microsoft Suite (Word, Excel, PowerPoint) required
• Telephone required