Job Title: Seasonal Cottage Rentals Assistant
Department: Lakeside Cottage Rentals
Reports To: Cottage Rentals Manager
Employment Period: Seasonal
Compensation: $15/hr
Job Type: Seasonal, Approx 20-24 hours/week
Position Summary
The Seasonal Cottage Rentals Assistant supports the daily operations of Lakeside Cottage Rentals during the active rental season. This role serves as a front-line point of contact for guests and assists with property readiness, guest needs, and administrative support. Seasonal assistants help ensure a smooth transition between departing and arriving renters while maintaining a high level of customer service and attention to detail.
About Lakeside Chautauqua: Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie’s south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual and recreational opportunities. Within the one-square-mile community, you’ll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com/employment.
Key Duties and Responsibilities:
Guest & Owner Support
- Answer incoming phone calls and provide friendly, professional assistance to renters and cottage owners.
- Respond to basic guest questions regarding check-in and check-out, cottage access, and general Lakeside information.
- Communicate guest needs or concerns to the Cottage Rentals Manager as appropriate.
Cottage Check-Out & Property Readiness
- Conduct cottage walk-throughs after cleaning services have been completed and following guest check-out at 10:00 AM, prior to new renter arrival at 4:00 PM. This role does not include cleaning duties.
- Confirm cottages are cleaned, staged, and guest-ready. Check for visible issues such as missed trash, maintenance concerns, damages, or missing items.
- Document and report any concerns promptly to the Cottage Rentals Manager for follow-up.
Guest Requests & House Calls
- Respond to minor guest service requests, including replacing light bulbs, assisting with basic Wi-Fi troubleshooting, and addressing simple comfort or access issues.
- Coordinate with maintenance or management when issues require additional support.
Transportation & Mobility
- Safely operate Lakeside golf carts for travel between cottages and community locations.
- Transport materials, keys, or documents as needed.
Administrative Support
- Scan and organize documents when requested.
- Assist with filing, record-keeping, and light office tasks.
- Support special projects as assigned during peak season.
Qualifications
- Valid driver’s license and comfort operating golf carts.
- Strong customer service and communication skills.
- Ability to problem-solve and remain calm when assisting guests.
- Comfortable working independently and as part of a small team.
- Basic computer skills, including scanning and email.
- Ability to walk, stand, and move between cottages throughout the day.
Schedule & Employment Details
- Seasonal position aligned with the Lakeside rental season.
- Flexible hours may be required, including weekends and high-volume turnover days.
- Two seasonal positions are available.
Work Environment
- Location: Lakeside, OH (In-Person)
Lakeside Chautauqua is an equal opportunity employer
