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Guest Services Representative Job in Cincinnati, Ohio US

Guest Services Representative

Cincinnati Children's Hospital Medical Center - Cincinnati, OH

Posted: 1/30/2026 - Expires: 3/1/2026

Job ID: 293161434

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Job Description

Shift: 12:30-9pm

JOB RESPONSIBILITIES

* Phone Management - Work collaboratively to efficiently handle call volume/queue. Demonstrate basic knowledge of systems, logging in and out and transfer/conference etiquette.

* Customer Service - Provides assistance to patients, families, staff, and external agencies in a welcoming, professional, and timely manner. Anticipates the need for support by demonstrating positive guest service characteristics. Approaches visitors who look lost and offer assistance. Identifies needs of patients, families, and colleagues and provides services that satisfy and exceed expectations. Remains up to date with changes in hospital in terms of clinic locations, daily events, and changes in policies and procedure. Communicates these updates clearly and positively to families and staff. Escorts families, patients, and all guests to specific locations. Delivers meal cards to families through Guest Services. Remains positive when determining the causes of problems and negative situations. Look up itineraries in Epic to assist patients and families. Distribute of bus passes on behalf of the organization. Perform non-routine functions.

* Visitor Management - Respect the right of parents/guardians and adult patients to identify who may and may not visit by communicating visitor policy and enforcing their preference of approved and unapproved visitors. Provide badging and access that is specific to their needs. May educate staff of policy/process. May manage VM supplies.

* Problem Solving - Investigates and resolves guests' requests, questions, and problems. Answers questions by applying knowledge of the assigned function and adhering to CCHMC's policies and procedures.

* Communication - Communicate in a clear and concise manner in every medium. Adapt communication style and tone to fit situations and audience. Notify appropriate staff of recurring problems/errors identified within work process or system. Notify appropriate staff of recurring problems/errors identified within work process or system. May act as a department resource or precept others.

JOB QUALIFICATIONS

* High school diploma or equivalent

* No directly related experience

Primary Location
College Hill A

Schedule
Full time

Shift
Evening (United States of America)

Department
Guest Services

Employee Status
Regular

FTE
1

Weekly Hours
40

*Expected Starting Pay Range
*Annualized pay may vary based on FTE status$16.50 - $19.80

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is:

* Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years

* Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding

* Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025)

* One of the nation'sAmerica's Most Innovative Companiesas noted by Fortune

* Consistently certified as great place to work

* A Leading Disability Employeras noted by theNational Organization on Disability

* Magnet® designated for the fourth consecutive time by theAmeri

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc5MjE0LjEwNTA4QGNpbmNpbm5hdGljaGlsZHJlbnNjb21wLmFwbGl0cmFrLmNvbQ

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4