Superior Credit Union is actively seeking a full-time Contact Center Representative at our Fostoria office. If you are a hard-working individual that has extensive customer service experience, banking knowledge, and possess proficient computer skills, we encourage you to apply.

Shift: 9:30-6

Pay Range: $17.90 - 29.60 DOE.

Primary Responsibilities include but not limited to:

• Take member calls and provide accurate satisfactory answers to their queries and concerns.
• De-escalation of situations involving members, offering patient assistance, and support.
• Guide members through troubleshooting, navigating the company site or using our products and services.
• Review members accounts, providing updates and information about billing and other account items.
• Utilize credit union procedures and computer applications that may include email, Internet, Word, spreadsheet, database, and system software.

Skills & Qualifications:

• Effective communication skills, both written and verbal
• Great active listening skills
• Computer literacy (must be able to type 40 WPM)
• Phone skills, including familiarity with multi-line phone systems.
• Patient and empathetic attitude
• Comfortable working in face-paced environment where multi-tasking is key.

• Advanced troubleshooting skills 

All applicants must Apply online at www.superiorcu.com under About/Careers to be considered for hire.

Superior Credit Union is an Equal Opportunity Employer of Minorities/Females/Disabled/Veterans