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HVAC Truck Based Customer Resource Coordinator Job in Brecksville, Ohio US

HVAC Truck Based Customer Resource Coordinator

Johnson Controls Inc. - Brecksville, OH

Posted: 2/6/2026 - Expires: 5/7/2026

Job ID: 293181689

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Job Description

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we will give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And More!

What you will do:

Under direct supervision of the Area Resource Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assignedtechnicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it:

Receives customer requests for unscheduled or scheduled service.

Coordinates labor scheduling to align technician to the appropriate customer and service need.

Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed.

Answers any customer inquiries and resolves or escalates customer issues, as appropriate.

Debrief activities daily

Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.

Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.

Scheduled Service Visits - on time

Parts ordering/PO creation support

Start-up support

Customer PO confirmation

WIP Management

Auto SR quotes

Reconcile exceptions (SIR and AP)

Attend weekly planning/scheduling meeting

Service + rewards

Assist with monitoring of time and expense reporting submission

Review and correct unassociated time for timesheets for technicians

Other duties and administrative activities as assigned.

What we look for:

Required

High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.

Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

Able to prioritize work activities based upon financial impact to desired business goals.

Able to influence diverse teams to accomplish tasks/goals.

Preferred

Associates degree preferred

Experience and/or basic project accounting or costing principals is desired

HIRING HOURLY RANGE: $23.08 - 31.73 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

#LI - AD2

#TechnicalHiring

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
86210595
Salary
$23.08 - $31.73 /hour
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 4

Workplace Documentation: 4