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Operations Servicing Manager - Income Property Group Job in Cleveland, Ohio US
Monster
 
 
 
 

Job Summary

Company
KeyBank NA
Location
Cleveland, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Job Reference Code
85427279_1

Operations Servicing Manager - Income Property Group

About the Job

Location:
4910 Tiedeman Road, Brooklyn Ohio

Job Summary

Responsible for managing a team of professional staff servicing a portfolio consisting of a variety of products primarily for the Income Property Group Line of Business, supporting multiple production offices. Responsible for providing superior client service to both internal and external clients while maintaining risk management, compliance, bank policies and regulatory requirements as well as internal procedures and controls. Strong focus on continuous improvement and collaboration with closing manager and REC Sr. Manager. Client segment focus is local and regional private developers and some public companies. Independently manage all aspects of team management, and portfolio needs. Strength and experience also required for problem solving and loan system processing including loan boarding, maintenance, data integrity etc.

Essential Functions

Daily supervision of a team of Servicing Officers including assignment of duties, pipeline tracking and responsible for hiring, training and development
Provides expertise to team, lending team and others to support staff and may engage in client meetings, review of credit approvals, loan documents, etc.
Proven ability to prioritize and handle multiple tasks in a high-volume environment
Provides backup for servicing for team members.
Analyzes the appropriateness of waiver requests, negotiates accommodations for exceptions, and uses judgment to determine acceptability of requirements
Assimilates and analyzes information necessary to establish moderate to high complexity loans and disbursement controls on bank systems, including borrowing base availability.
Identifies exceptions and obtains appropriate approvals as necessary
Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, DDA/Cash management services, and payoff instruction
Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.
Maintains data integrity of system of record including timely posting of transactions, on-boarding of new loans, processing modifications and amendments, and data information maintenance.
Clearly and immediately communicates problems/issues to Manager and/or RM
Forms alliance with RMs and lending team leadership to provide superior service to client base
Provides expertise to RMs on system requirements. Proactively identifies and assists in resolving issues affecting client service and risk management
Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions
Active participation in projects as needed including procedures, audits, training, initiatives
Delivers on successful outcomes of small and mid-size continuous improvement or technology driven projects.
Support ongoing initiatives to enhance commercial lending platform and servicing structure
Some travel will be required

Education

4-year College Degree or equivalent work experience

Work Experience

Minimum 5 years supervisory/leadership experience preferred
Strong knowledge of bank operations, bank compliance, and have experience with servicing commercial real estate and syndication portfolio
Expert knowledge of commercial real estate including commitment/loan structures, title/liens, documentation, and industry practices
Familiarity with Commercial Loan Systems, Deposit Systems, and syndication systems such as Debt Domain and LoanIQ (preferred)
Experience with and ability to independently manage the team's portfolio of multi-bank loan participations and syndications
Ability to handle multiple tasks in a high-volume environment including participating in and leading projects
Demonstrate ability to negotiate and make decisions on non-standard loan structures, documentation, industry specific contracts, and title policy issues - achieving balance between client service and risk mitigation
PC proficiency including familiarity with Microsoft Excel and Word

Skills

Problem Solving
Identifies issues, analyzes root causes, and develops effective solutions; includes mentoring and coaching others.
Leadership
Guides, influences, and inspires others toward achieving goals; includes managerial courage and leading change.
Business Acumen
Understands the financial services industry, competition, and how decisions impact strategy and profitability.
Analytical Thinking
Applies systems thinking, data analysis, and mathematical reasoning to solve complex problems.
Communication Skills
Demonstrates strong written and verbal communication; includes open, honest dialogue and active listening.
Accountability
Takes ownership of actions, honors commitments, and learns from mistakes.
Client Focus
Prioritizes client satisfaction, listens to feedback, and delivers appropriate solutions while balancing business needs.
Personal & Team Development
Seeks growth opportunities, shares knowledge, and supports others' development to improve team performance.
Drive for Results
Consistently meets or exceeds goals with energy, focus, and personal accountability.
Collaboration
Works effectively with others by sharing information, involving stakeholders, and leveraging team strengths.
Change Management
Adapts to new situations, embraces continuous improvement, and makes timely decisions under pressure.
Managerial Courage
Provides candid, constructive feedback, handles conflict positively, and fosters cooperation.
Vision & Purpose Alignment
Understands and aligns work with the department's and organization's vision to prioritize tasks and drive improvement.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

Hybrid (2+ days) - Qualified candidate must be able to report to one of the office sites listed 2 days per week

#LI-JK1

COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $71,000.00 - $122,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 02/13/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com

#LI-Hybrid

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
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