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Specialist, IT Desktop Support- ONSITE in Dublin, Ohio Job in Dublin, Ohio US

Specialist, IT Desktop Support- ONSITE in Dublin, Ohio

ICU Medical, Inc. - Dublin, OH

Posted: 2/11/2026 - Expires: 3/13/2026

Job ID: 293193089

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Job Description

Job Description

Position Summary

As a member of the IT Desktop Support team, this position is responsible for interfacing with the IT Service Desk as a 2nd level escalation in user communication and technical support. This position will work extensively within the Incident, Service Request, Knowledge, and Asset Management processes; ensuring proper troubleshooting, restore, and completeness of services requested by the customer or internal IT teams. Technology support is focused on all desktop interaction points that a customer may engage with, including, access provisioning, hardware deployment, software management, general support and questions, compliance, and IT purchasing.

Essential Duties & Responsibilities


* Provide support to end users or processes that cannot be resolved by 1st level support (Service Desk)
* Work with end users and provide support services aligned to defined service level agreements (SLA) and to ITIL standards
* Monitor, troubleshoot and maintain all end user computing technologies including, but not limited to, desktops, laptops, docks, monitors, printers, LAN, phones, conference devices, mobile devices and related Operating Systems and software
* Uphold and implement security standards in compliance with IT Security department
* Manage support interactions through the IT Service Management System
* Support users by writing and maintaining documentation that help to answer questions and resolve problems
* Assist Management in gathering information and creating processes, procedures, and policies
* Gather information for status reports on progress of projects, open items, and issues
* Follow the established standards for documenting projects, configurations, and standard operating procedures
* Perform all job related responsibilities with minimal management direction and guidance
* Work within the defined Incident, Request, Asset, and Change Management processes
* Responsible for compliance including password management, documentation, maintenance, provisioning access, and data protection procedures
* Work to minimize downtime impact on users through accurate communication, planning of scheduled downtimes and quick problem resolution for unscheduled downtimes
* Monitor performance, diagnose issues, and perform emergency and scheduled maintenance as required on IT systems
* Participate in strategic initiatives by performing technical and process project activities
* Engage with audit and follow audit guidelines as requested
* Provide 24/7 on-site support as required
* Work on special assignments as they arise
Knowledge, Skills & Qualifications


* 3+ years' experience supporting electronic user devices to include but not limited to desktops, laptops, printers, RF guns (mobile computers)
* Strong written and verbal communication skills
* Experience administratively supporting Microsoft Windows (Desktop and Server)
* Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.)
* Experience with network switching technology (VLAN, TCP/IP, DHCP, and etc.)
* Experience with diagnosing and troubleshooting software and hardware issues
* Able to lift 50 lbs
* Self-starter/Ability to work independently
* Enthusiastic about technology
* Strong customer service skills
* Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously
* Knowledge of the ITIL disciplines
Education and Experience


* Must be 18 years of age
* High school diploma is required; Bachelor's degree from an accredited college or university in Computer Science, Information Systems, or related

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk2NjI3LjEwNTA4QGljdW1lZGNvbXAuYXBsaXRyYWsuY29t

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 5