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Ops Department Manager Job in Brooklyn, Ohio US
Monster
 
 
 
 

Job Summary

Company
KeyBank NA
Location
Brooklyn, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Job Reference Code
86250478

Ops Department Manager

About the Job

Location:
4910 Tiedeman Road, Brooklyn Ohio

Job Summary
The Operations Department Manager provides operational leadership to a team of professionals and/or managers, overseeing complex functions or products. This role requires strong leadership, critical thinking, and collaboration to drive successful business outcomes, including large-scale continuous improvement or technology-driven initiatives. The manager builds strong relationships with internal and external partners to ensure service excellence, maintains a deep understanding of operational processes, and ensures financial and regulatory compliance.

Essential Functions

Oversee day-to-day activities (in-person and virtual) of one or more operations functions or products, ensuring service level agreements (SLAs) are met.
Hire, mentor, and lead an inclusive, high-performing team across multiple sites including meeting in-person with teams as needed.
Lead change initiatives and support team members onsite through transitions.
Design, implement, and test controls to ensure compliance with regulations and internal policies.
Serve as a business leader on strategic projects or continuous improvement initiatives.
Manage financial performance and execute human capital decisions to meet divisional goals.
Build and maintain strong relationships with internal and external partners or vendors, including meeting in-person.
Lead interactions with regulators and auditors, enforcing a strong control environment.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

Bachelor's Degree in business, operations management or related field, or equivalent experience (preferred)

Work Experience

3+ years of proven experience in operations leadership (required)
Financial services or regulated industry experience (preferred)
Familiarity with regulatory compliance, risk management, and financial performance oversight (preferred)

Skills

Oversees team performance, development, and engagement to achieve organizational goals.
Promotes a proactive approach to identifying, assessing, and managing risks while encouraging transparency and accountability.
Manages the systems, workflows, and teams that support high-quality customer service delivery.
Focuses on achieving goals and delivering measurable outcomes.
Understands, monitors, and improves business processes for efficiency and effectiveness.
Measures how well a product, service, or experience meets or exceeds customer expectations, reflecting the overall quality of the customer relationship and influencing loyalty and retention.
Analyzes situations, evaluates options, and makes informed, effective decisions.
Applies business knowledge to make sound decisions.
Clearly conveys and interprets information through verbal and written channels.
Balances concurrent projects and responsibilities.
Anticipates, addresses, and resolves disagreements constructively.
Fosters continuous learning and performance improvement.
Inspires, guides, and motivates individuals or teams toward achieving long-term goals.
Works effectively cross functionally and promotes teamwork across departments to solve problems and meet goals.
Promotes ongoing learning and process enhancement to drive performance.

Core Competencies

All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

Occasional travel to include overnight stay.

Work Location Category

Hybrid (3+ days)

COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 02/18/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com

#LI-Hybrid

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
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