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Default Operations Support Specialist Job in Cleveland, Ohio US
Monster
 
 
 
 

Job Summary

Company
KeyBank NA
Location
Cleveland, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Job Reference Code
86320846

Default Operations Support Specialist

About the Job

Location:
4910 Tiedeman Road, Brooklyn Ohio

Join our team as a Default Operations Support Specialist, providing crucial back-office support to our Default Management internal partners. As you support various lines of business by handling essential administrative functions, you are a vital asset on the team.

Location: Hybrid - in Brooklyn OH - 2 day in-office; 3 days WFH
Hours: Monday - Friday 8:00am - 4:30pm ET

Essential Responsibilities

Provides internal support to Default Management Ops teams

Enters data into multiple systems

Reviews documentation and sends out time-sensitive correspondence

Roles at this level are responsible for moderate operational and/or administrative work

Completes work while receiving limited instructions forfiling, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process

Reviews and ensures proper documentation or procedures are used for each task

Identifies and resolves issuesby following established guidelines. Refers more complex problems to senior team member

Refers more complex problems to senior team member,while contributing to workflow or process change, to form a stronger understanding of the specific product or process

Accountable for regular reporting and analysis requests

Recommends and implements processes to solve routine issues

Is fully proficient in duties while working under moderate to limited supervision.

Other duties as assigned

Required and Preferred Skills, Experience, and Qualifications

High School Diploma or equivalent required; College degree preferred

Digital literacy in MS Office365 - including Intermediate - Advanced skills in Outlook, Excel, & Word required

Minimum 1 year of experience in a high-volume processing, administrative, or operations role required

Demonstrate excellent customer service, verbal/written communication, and interpersonal skills

Comfortable navigating multiple computer systems and applications

Excellent time management, prioritization, and organizational skills

Ability to work under pressure and meet deadlines

Proven ability to handle high transaction volumes accurately

Analytical, research, and problem resolution skills

Quick learner who is not afraid to ask questions

Ability to work from home 3 days per week in a quiet, private office setting with little to no distractions

COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 03/01/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com

#LI-Hybrid

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
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