The Senior Systems Analyst role will drive the design, deployment, and support of manufacturing computer systems and integrated equipment at the Alkermes Wilmington facility. The successful candidate will build strategic business partnerships, drive business value, and foster a culture of innovation and compliance.

Responsibilities

• Oversee and support the implementation and lifecycle management of vendor integrated & skidded equipment and other manufacturing computer systems. 

• Design, deploy, and maintain computer systems and supporting infrastructure to meet manufacturing, compliance, and reliability requirements.

• Serve as a subject matter expert for assigned technical systems. 

• Partner with cross‑functional teams including Operations, Engineering, Validation, Quality and Facilities to ensure system accuracy, data integrity, business continuity, and alignment with operational needs. 

• Troubleshoot and resolve complex hardware, software, and system‑component issues, ensuring high availability of manufacturing systems. 

• Develop and manage vendor relationships, coordinating configurations, upgrades, incident management, and long‑term support strategies. 

• Review new equipment and engineering projects for alignment with IT standards, coordinating with Infrastructure, Security, and Manufacturing to ensure compliant solutions. 

• Lead or contribute to system documentation, validation activities, SOP creation, and quality system records such as Change Controls and CAPAs.

• Drive continuous improvement of IT processes, standards, and support services to streamline operations for Manufacturing. 

• Proactively identify opportunities and risks, anticipating customer needs and recommending value‑added technical solutions.

Qualifications

Minimum Education & Experience Requirements: 

• Bachelor’s Degree in Information Systems, Engineering, Computer Science, or a related field.
• Minimum of 5 years of professional experience in Manufacturing, Information Technology or Automation Systems.
• Experience in the pharmaceutical or biotech industry strongly preferred.

Knowledge/Skills Needed: 

• Knowledge of manufacturing computer systems and integrated equipment.
• Understanding of GMP/GxP compliance and system validation practices.
• Strong communication and documentation skills.
• Ability to design or support computer system architecture in a manufacturing setting.
• Willingness to learn software from various vendors, especially Rockwell Automation.
• Skilled in troubleshooting hardware, software, and system issues.
• Experience working with external vendors and supporting vendor‑managed systems.
• Ability to create and maintain SOPs and technical documentation.

Competencies: 

• Technical Expertise
  • Acts as a subject matter expert for all assigned technical areas
  • Analyzes impact of new technology and makes recommendations
  • Facilitates knowledge sharing and creative problem solving in/out of area of responsibility
  • Has advanced skills in project management and continuous/process improvement
  • Knows and/or has experience with pharmaceutical concepts (e.g. GxP, validation)
• Collaboration and Communication
  • Builds strong relationships with stakeholders external to IT and utilizes them to identify new opportunities
  • Communicates well in team settings and understands diverse perspectives
  • Mentors and motivates junior members of the team
• Self-Awareness and Adaptability
  • Proactively manages changes and facilitates knowledge 
  • sharing within areas of responsibility
  • Provides clarity to others in ambiguous situations
  • Contributes ideas for continuous improvement
  • Acts as a role model, particularly in difficult situations
  • Follows policies and procedures, identifies necessary changes and participates in updates as required
• Decision Making
  • Leads technical projects and resolves highly-complex, difficult problems in/out of responsibility area
  • Makes timely and accurate decisions by leading discussions and facilitating acceptance for the solution
  • Takes intelligent risk and accountability, prioritizing and evaluating the impact of decisions
• Customer Focus
  • Anticipates major customers’ needs and is committed to developing value-added solutions that meet them successfully
  • Builds customer relationships and adapts communications styles appropriately

About Us

Why join Team Alkermes?

Alkermes applies its deep neuroscience expertise to develop medicines designed to help people living with complex and difficult-to-treat psychiatric and neurological disorders. A fully-integrated, global biopharmaceutical company, headquartered in Ireland with U.S. locations in Massachusetts and Ohio, we are committed to pursuing great science, driven by deep compassion to make a real impact in the lives of patients. Alkermes has a portfolio of proprietary commercial products for the treatment of alcohol dependence, opioid dependence, schizophrenia and bipolar I disorder, and a pipeline of clinical and preclinical candidates in development for various neurological disorders, including narcolepsy.

Beyond our important mission of developing medicines to address unmet patient needs, we actively seek to foster a culture of diversity, inclusion and belonging throughout our business. We strive to ensure that all voices are respected and valued, recognizing that our diversity of thought, background and perspective makes us stronger. We are proud to have been recognized as an employer of choice by many national organizations, including being certified as a Great Place to Work in the U.S. in 2024, honored as a Healthiest Employer in both Ohio and Massachusetts in 2023, a Best Place for Working Parents in 2023, and to have received the Bell Seal at the Platinum level for Workplace Mental Health by Mental Health America for three consecutive years (2021-2023). 

Alkermes, Inc. is an equal employment opportunity employer and does not discriminate against any qualified applicant or employee because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender expression and identity, disability, genetic information, veteran status, military status, application for military service or any other characteristic protected by local, state or federal law.  Alkermes also complies with all work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Alkermes is an E-Verify employer.