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Return Items Lead Specialist Job in Cleveland, Ohio US
Monster
 
 
 
 

Job Summary

Company
KeyBank NA
Location
Cleveland, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Job Reference Code
86364213

Return Items Lead Specialist

About the Job

Location:
4910 Tiedeman Road, Brooklyn Ohio

Hours: Monday- Friday 7:30 am-4:00pm; occasional overtime required

Location: This position is Mobile by Design working a combination of office and at home shifts after the initial onsite training period 2 days per week will be in office.

As part of the Return Items team, the Specialist will support both bank clients and internal partners. The Return Items team performs routine and repetitive research associated tasks utilizing various KeyBank internal systems (TRIPS). This team works to completion of various required tasks on each shift.

The chosen candidate can expect to be required to perform tasks such as (but not limited to):

Basic to complex research using various bank systems
Research associated with DDA exception items and incoming/outgoing returned items
Research/refund returned credit transactions
Cover late shift/end-of-day activities when needed
Other tasks as assigned

Essential Job Functions:

Come to work each day with the goal of providing first in class service to all internal/external clients seeking assistance from our team.
Ensure that any opportunities to improve process efficiency, quality or client experience are communicated appropriately in order to effect real change.
Escalate any issues identified to the appropriate management.
Be an active participant in self-development in order to support the common goal of the team but also one's future advancement.

Required and/or Preferred Qualifications

Minimally 1 year of experience in an operational role
High School Diploma or GED equivalent required. College degree preferred
Ability to work under pressure and meet deadlines and production goals
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Proven ability to handle all monetary/ processing functions independently
Proven ability to handle high transaction volumes accurately
Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
Moderate knowledge of banking policies, procedures, and governmental regulations

COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 03/01/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com

#LI-Hybrid

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
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