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Lead Service Officer (Commercial Construction Portfolio) Job in Cleveland, Ohio US
Monster
 
 
 
 

Job Summary

Company
KeyBank NA
Location
Cleveland, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Job Reference Code
86388825

Lead Service Officer (Commercial Construction Portfolio)

About the Job

Location:
4910 Tiedeman Road, Brooklyn Ohio

Job Summary
Responsible for servicing assigned Construction portfolio consisting of a variety of products primarily for the Community Development Lending/Income Property Group/Institutional Real Estate Group/Healthcare Real Estate Line of Business. Primary draw functions are for non-owner occupiedconstruction/interim loan servicing. Provide excellent communication with the lending staff and partners supported by the IPG/IRE/HC teams. Client segment focus is local and regional privatedevelopers andandsome public companies. Independently manage all pre-closingreviewof construction documents and due diligence applicable to construction and risk management. Responsible for providing superior client service andexpertiserelated to construction administrationincluding drawprocessing, budgets, construction contractor documents, lien laws with ability to juggle multiple projects and levels of complexity. Strength and experiencealsorequiredfor loan system processing, problemsolvingand data integrity.

Essential Functions

Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Division

Responsible for all post-closing services for assigned portfolio of moderate to high complexity loans including single bank and leading to multi bankparticipations/syndications, less complex and leading to complex loan structures and construction projects.

Proven ability to prioritize and handle multiple tasks in ahigh volumeenvironment

Providesbackupfor all aspects of servicing for team members.

ProvidesexpertiseandassistsRM and CLO in pre-closing process byreviewof project, budget, hard and soft cost requisition, equitycomponentin sources and uses analysis, loan documents, and attending meetings

Assimilates and analyzes information necessary toestablishmoderately tohighly complexloan and disbursement controls on bank systems, including project budgets and sources/uses of funds.

Establishes andmaintainsdraw files including collateral release document preparation andmonitoring, tenantrent roll verification, letter of credit issuance

Reviews moderately tohighly complexdraw request for completeness and integrity of AIA and supporting documentation

Analyzes budget and sources/uses of funds toidentifyexceptions or changes and conformity to standard monitoring requirements; involves third parties asrequired

Approvesdrawsandpreparesforms and data entry necessary to process disbursement

Identifiesexceptions and obtainsappropriate approvalsas necessary

Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance, inspection, survey, permits, inventory controls, holdbacks, and lease-up requirements

Initiates financial and collateral transactions based on customer request or loan document provisions

Analyzes andfacilitatesrate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zonemonitoringrequirements, quarterly loan reviews, DDA/Cash management services, and payoff instruction

Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.

Maintains data integrity of system ofrecordincluding posting of transactions,on-boardingof new loans and collateral, processing modifications and amendments, and data information maintenance.

Clearly andimmediatelycommunicates problems/issues to Manager and/or RM

Forms alliance with RMs to provide superior service to clientbaseincluding achievement of goals for cash management services andoff balancesheet transitions.

Providesexpertiseto RMs on system requirements and project status. Proactivelyidentifiesandassistsin resolving issues affecting client service and risk management

Providesexpertiseto others by thorough understanding of business requirements of clients and loan related transactions

Active participation in and may lead projects as needed

Perform other duties as assigned; duties, responsibilities, and/or activities maychangeor new ones may be assigned at any time with or without notice.

Comply withall KeyBank policies and procedures,including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

Bachelor's Degree or equivalent commercial loan experience

Work Experience

3+ years of related commercial real estate experience, preferably in commercial construction lending

Strong knowledge of construction and financing including commitment/loan structures, title/liens, documentation, and industry practices for draw processing and releases

Familiarity with multi-bank loanparticipationsand syndications

Familiarity with commercial banking systems (LoanIQ,SalesForce,LaserPro,DocuSign, BOS)

Skills & Core Competencies

Commercial Lending Expertise:Understanding ofcommercial lending concepts, including loan documentation, closing processes, and risk management principles.

Problem Solving & Decision Making: Strongsolution orientedmindset with the ability to analyze issues, apply judgment within guidelines, and make quality decisions under time constraints.

Client Focus & Service Excellence:Demonstratedcommitment to delivering distinctive, personalized service to both internal and external clients while balancing client needs, risk, and organizational goals.

Accountability & Drive for Results: Takes ownership of work and outcomes, keeps commitments, learns from mistakes, and consistently delivers results within established timelines and expectations.

Planning, Organization & Attention to Detail: Highly effective organizational skills with the ability to manage multiple priorities in ahighvolumeenvironment whilemaintainingaccuracy and compliance.

Collaboration & Communication: Strong interpersonal, written, and verbal communication skills; collaborates effectively across teams, shares knowledge, and engages stakeholders to achieve shared goals.

Business Acumen: Knowledgeable of the financial services industry and competitive landscape; understands how individual contributions support broader business strategy.

Adaptability & Change Leadership: Embraces change with a continuous improvement mindset, adapts to new processes, and escalates decisions appropriately when needed.

Professional Courage & Feedback: Communicates openly and constructively, provides and receives feedback effectively, and addresses challenges directly to foster cooperation and improvement.

Learning & Development Orientation: Actively pursues personal development and shares knowledge to support team growth and performance.

Technology Proficiency: Proficient in Microsoft Excel, Word, PowerPoint, and OneNote, with the ability toleveragesystems and tools to support operational efficiency.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

Hybrid (2+ days)

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 03/27/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com

#LI-Hybrid

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
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